Okay

Public Tickets

Xeko A ERROR WITH VCClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 14, 2017 at 5:20am   2 Most recent comment from TheFox Support:Hello Xeko,Can you give us a link to the page?Also are you using any custom plugins?Currently we don't have any bug with the blog.Regards أحمد Mega MenuClosed Pre-Sales Questions   Updated March 14, 2017 at 5:00am   2 Most recent comment from TheFox Support:Hello Ahmed, thanks for contacting us!You can set the sub menu as a megamenu.For example Main menu > sub menu ( megamenu ) is possibleMain menu > sub menu ( normal ) > sub menu ( megamenu ) is not p ... Shane error codes 500Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 14, 2017 at 4:34am   9 Most recent comment from TheFox Support:Hello Shane,We looked into your site but couldn't find any 500 error pages, also we see that you are using Yoast SEO but not settings the page snippet, which is something you need to do or there is no ... Ricardo Benton Visual Composer UpdateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 14, 2017 at 1:39am   7 Most recent comment from Ricardo Benton:I bought the full version of Visual Composer, you may close this ticket. Thank you for your assistance. Peter Bouncing navigation arrowsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 13, 2017 at 4:31am   6 Most recent comment from TheFox Support:Hello Peter,Then can you please send us a link to the actual single product page of your site, if you have all thumbnail set the same size the page area or arrow shouldn't be bouncing, only the left t ... Laura Fatal error uploading themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 12, 2017 at 6:51am   2 Most recent comment from TheFox Support:Hello Laura, thanks for purchasing Thefox!You need to edit your server settings to the one you can find in this article : What To Do If Demo Content Import FailsDepending on what software you are usi ... Ergo error after activationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 12, 2017 at 6:37am   2 Most recent comment from TheFox Support:Hello Ergo,Are you using any custom plugins?Please try to deactivate the plugins you are using and see if that fix the problem.Regards Andrew How to stop testimonial slides from auto scrolling when out of the viewport?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 12, 2017 at 6:30am   2 Most recent comment from TheFox Support:Hello Andrew,Unfortunately the testimonials plugin we are using doesn't allow you to do this, the other option is to set the testimonial to have a fixed height to avoid the jumping problem.Regards Josh Elwood Page Titles RemovalClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 9, 2017 at 8:17am   4 Most recent comment from TheFox Support:Hello Josh,Sorry we forgot !importantIt should be working now!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. PhotoAlBell Bell Visual ComposerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 9, 2017 at 7:58am   4 Most recent comment from TheFox Support:Hello PhotoAlBell,Ok, so what you need to do is go to :Plugins, deactivate and delete the visual composer.If you don't see the Visual composer in your plugins then go to your ftp wp-content/plugins/j ... Ergo inside revolution slider I cant scrollClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 9, 2017 at 6:34am   4 Most recent comment from TheFox Support:Hello Ergo,I think you fixed the height problem.The other thing you need to know, when you click element, you can choose to center it vertically or horizontally.Then change the x and y position, it's ... Mitch Fortier Using comma in table valuesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 8, 2017 at 5:22pm   3 Most recent comment from Mitch Fortier:Yes, I believe it is the default table module that comes with the theme. I could wait for the next update but if you could modify the code directly and send me the updated file that would be the best ... Chris PortfolioClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 8, 2017 at 11:25am   2 Most recent comment from TheFox Support:Hello Chris,Do you have any link to the website because it's hard to tell from the screenshot.Regards Edward Yong Visual Composer activation problemClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 8, 2017 at 11:16am   3 Most recent comment from TheFox Support:Hello Both of you.You don't need to "Activate" the visual composer, this is only to activate their auto update and plugin support.This is not needed, even without "activating" the plugin with a licens ... Josh Elwood Envato WP Toolkit Updates Not AvailableClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 6, 2017 at 12:14pm   4 Most recent comment from TheFox Support:Hello Josh,I see so it's probably a problem with the envato plugin, we will try to contact the plugin team but it seems they are not updating it.We will also try to contact the envato staff team.You c ...