Public Tickets
John
UPDATE THEMEClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 29, 2017 at 1:53am
2
Most recent comment from TheFox Support:Hello John,For the theme update- Go to plugins and deactivate and delete the visual composer.
- Update the theme to the latest version : Theme update
- Then go to Appearance > Install plugins to i ...
John
Mobile MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 27, 2017 at 5:40am
8
Most recent comment from TheFox Support:Hello John,You're welcome!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Josh Elwood
Removing Post TitlesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 22, 2017 at 4:10am
4
Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Tân
Lỗi cài đặt dữ liệu mẫu và SliderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 22, 2017 at 3:34am
2
Most recent comment from TheFox Support:Hello Tan, thanks for purchasing Thefox!I am sorry but could you write in English, we don't do support in Vietnamese, only Tam our designer speak Vietnamese.Sorry for the inconvenience.Regards
Mary Heichel
Remove PermalinkClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 21, 2017 at 1:09am
4
Most recent comment from TheFox Support:Hello Mary,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Joel D'Arnot
Slow website load timesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 20, 2017 at 2:25am
10
Most recent comment from TheFox Support:Hello Joel,The problem is probably this plugin then.But that's still strange that the slider revolution file is blocked from loading until the end, maybe you should try to update the plugin if you st ...
John
cart icon on HeaderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 20, 2017 at 2:01am
2
Most recent comment from TheFox Support:Hello again,
Could you please share a link to the website?
Also are you using the latest version of the theme and woocommerce?
Regards
John
Add to cart Button Doesn't workClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 20, 2017 at 1:58am
2
Most recent comment from TheFox Support:Hello again,This is probably because you updated WooCommerce without updating the theme.Update the theme and this problem should be resolved ( make sure to clear the cache after updating the theme ). ...
kathleen brown
menu widthClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 19, 2017 at 1:08am
2
Most recent comment from TheFox Support:Hello Kathleen,You can add this custom css ( thefox > styling options ) :.nav_type_9_c > ul > li > a { min-width:150px; }Change the 150px to the size you want to use.This should do the trick.Do not h ...
Marc
Bugs in theme after woocommerce 3.0Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2017 at 1:54am
9
Most recent comment from TheFox Support:Hello,For all the people having problem with the "Add to cart" button on the single page, make sure you are using the version 2.06 of the theme.Then make sure to clear your server and browser cache, t ...
Danny
WooCommerce UpdateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2017 at 1:46am
2
Most recent comment from TheFox Support:Hello Danny,If you have updated the theme make sure to clear your server and browser cache.Woocommerce also just made a new update 3.0.2, we are currently working on it, a new theme update will come t ...
Guilherme Luchesi
Remove Zilla Likes using a child theme's functionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2017 at 1:30am
3
Most recent comment from TheFox Support:Hello Guilherme,We updated the theme and added a hook for the Zilla likes plugin.If you want to deactivate it add this in your child theme :
class ZillaLikes {
// do nothing
}This should do the ...
julianruizsa
Issues with comment sectionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2017 at 12:44am
2
Most recent comment from TheFox Support:Hello Julian, thanks for purchasing Thefox!When we check your website we don't see the default comment field but we see that you are using a custom plugin to add the comment.If you want us to check wh ...
John
Submenu Megamenu OverlappingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 11, 2017 at 11:51pm
2
Most recent comment from TheFox Support:Hello John,Did you fixed the problem?It seems to be working just fine right now?If not can you tell us the browser version you are using.Regards
John
Tablet Site SpeedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 11, 2017 at 4:35am
3
Most recent comment from John:All page, Just wifi connection