Public Tickets
Jose
Change Map ColorsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 9, 2016 at 11:04am
6
Most recent comment from TheFox Support:Hello Jose,Glad to hear that!You may want to take a backup of your file if you made the modifications directly in our theme, because the modification will be lost if you update the theme.Also Jose, ...
Tung
Bug on portfolio display Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 8, 2016 at 7:12am
6
Most recent comment from TheFox Support:Hello Tung,On your online demo you don't have the problem, so if you remove the code we gave you the problem will be fixed.Do not hesitate to contact us if you have more questions.
Regards.
Stephanie
Overwrite rd_blog.phpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 8, 2016 at 6:47am
4
Most recent comment from TheFox Support:Hello Stephanie,You got a blank page result?We will make a new update today / tomorrow, you should be able to copy the functions without getting error with the new version.Regards
UWS
Coming Soon pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 6:29pm
4
Most recent comment from TheFox Support:Hello Philippe,You're welcome,For the footer you can hide it using the following css :#footer_bg { display:none; }For the count down element, we tried have some request but the problem is that we can ...
Krahenbuhl
Double menu on responsiveClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 6:22pm
2
Most recent comment from TheFox Support:Hello Krahenbuhi, thanks for purchasing Thefox!There is a plugin you are using that is overwriting our css you can add this custom css to fix the problem ( thefox > styling options ) :@media only s ...
Jason
Slow and jittery and high CPUClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 4:31pm
6
Most recent comment from Renan:Hello supportThank you for your quick response. Actually my support period expired on March, 1st. So I can't create any tickets. (I bought TheFox last year, but only started to use it in production t ...
Al Winchell
saveClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 4, 2016 at 6:53am
3
Most recent comment from TheFox Support:Hello AI,Glad to see you have been able to fix the problem.Do not hesitate to contact us if you have more questions.
Regards.
Kathy
G+ SharingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 12:18pm
4
Most recent comment from TheFox Support:Hello Bill, sorry for the late reply.The g+ sharing issue will be resolved with this week update.Do not hesitate to contact us if you have more questions.
Regards.
Stephanie
Child Theme staff_options.phpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 8:31am
6
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Simon
hide share buttonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 8:07am
2
Most recent comment from TheFox Support:Hello Simon,For which page exactly?Try this custom css ( thefox > styling options ) :.share-box #reddit,.share-box #tumblr { display:none!important; }If that doesn't fix the problem please tell u ...
julian
Removing top menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 30, 2016 at 6:01am
6
Most recent comment from TheFox Support:Hello Julian,Ok then please remove all the css we gave you and add this one :#nav_button,#nav_button_alt,header nav > ul{ display:none!important; }This should do the trick.Regards
Pong
CSS AnimationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2016 at 6:05am
2
Most recent comment from TheFox Support:Hello Pong,Css animations are set to only launch when the site is viewed from a device with width higher than 768px and also they won't execute if they are visible from the beginning.To change this y ...
Stephanie
Blog excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2016 at 5:44am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Freshy Sites
VC Ultimate Addons breaks settingsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2016 at 5:22am
2
Most recent comment from TheFox Support:Hello,In fact the Ultimate Addons modify the default row elements of the visual composer, since we added our own option too it's not working well with our theme since it's overwritting or custom funct ...
Andy
The theme of Thefox "shop" can not use,Always in loading.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 28, 2016 at 7:29am
6
Most recent comment from TheFox Support:Hello Andy,You are able to modify the single product from the Product tab, then you will be able to edit the content.If you want to add a banner for the shop single image it's not possible without mod ...