Public Tickets
Jason
Slow and jittery and high CPUClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 4:31pm
6
Most recent comment from Renan:Hello supportThank you for your quick response. Actually my support period expired on March, 1st. So I can't create any tickets. (I bought TheFox last year, but only started to use it in production t ...
Al Winchell
saveClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 4, 2016 at 6:53am
3
Most recent comment from TheFox Support:Hello AI,Glad to see you have been able to fix the problem.Do not hesitate to contact us if you have more questions.
Regards.
Kathy
G+ SharingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 12:18pm
4
Most recent comment from TheFox Support:Hello Bill, sorry for the late reply.The g+ sharing issue will be resolved with this week update.Do not hesitate to contact us if you have more questions.
Regards.
Stephanie
Child Theme staff_options.phpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 8:31am
6
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Simon
hide share buttonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 8:07am
2
Most recent comment from TheFox Support:Hello Simon,For which page exactly?Try this custom css ( thefox > styling options ) :.share-box #reddit,.share-box #tumblr { display:none!important; }If that doesn't fix the problem please tell u ...
julian
Removing top menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 30, 2016 at 6:01am
6
Most recent comment from TheFox Support:Hello Julian,Ok then please remove all the css we gave you and add this one :#nav_button,#nav_button_alt,header nav > ul{ display:none!important; }This should do the trick.Regards
Pong
CSS AnimationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2016 at 6:05am
2
Most recent comment from TheFox Support:Hello Pong,Css animations are set to only launch when the site is viewed from a device with width higher than 768px and also they won't execute if they are visible from the beginning.To change this y ...
Stephanie
Blog excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2016 at 5:44am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Freshy Sites
VC Ultimate Addons breaks settingsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2016 at 5:22am
2
Most recent comment from TheFox Support:Hello,In fact the Ultimate Addons modify the default row elements of the visual composer, since we added our own option too it's not working well with our theme since it's overwritting or custom funct ...
Andy
The theme of Thefox "shop" can not use,Always in loading.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 28, 2016 at 7:29am
6
Most recent comment from TheFox Support:Hello Andy,You are able to modify the single product from the Product tab, then you will be able to edit the content.If you want to add a banner for the shop single image it's not possible without mod ...
Richard
importing sliders/slides/full page image for onepagerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 27, 2016 at 5:20pm
3
Most recent comment from Richard:Thanks!Going to work on it today!regards,Richard
macacafrune
Remove comment and heart countClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 26, 2016 at 4:25am
2
Most recent comment from TheFox Support:Hello Macacafrune, thanks for purchasing Thefox!If you want just to remove the comment and like you maybe able to do this by adding some custom css, currently we can't access your site so can't see th ...
UWS
Page TitleClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 25, 2016 at 6:00am
6
Most recent comment from TheFox Support:Hello Philippe,If you want to do this you can add this custom css :.page_title_ctn h1 { font-size: 42px !important; } .page_title_ctn #crumbs { font-size:20px !important;}That should overwrite all th ...
David
Accessing shortcode text outside of visual composerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 24, 2016 at 6:26am
6
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Regards.
Jose
Slider revolution image not displaying in mobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 24, 2016 at 6:17am
6
Most recent comment from TheFox Support:Hello Jose,Unfortunately not, but in our next version of the theme we will include this with an if function so you will be able to put it in your child theme.Regards