Public Tickets
John
Original Menu drop down file locationsClosed
Pre-Sales Questions
Updated July 19, 2016 at 6:23am
2
Most recent comment from TheFox Support:Hello John, thanks for contacting us.I am sorry but could you please create a new ticket using our purchase code so we can verify your purchase and your support.We don't work on modifications so we wo ...
Carsten
various small questionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 19, 2016 at 5:26am
2
Most recent comment from TheFox Support:Hello Carsten, thanks for purchasing Thefox!I am sorry but it seems that your support expired so our team won't be able to help for the questions you have.I am sorry and I hope you can understand tha ...
Tung
Related product too big if there is only 1 productClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 16, 2016 at 9:12am
2
Most recent comment from TheFox Support:Hello Tung,I think this shouldn't be happening if you are using the latest version of the theme.You can also add this custom css :.related.products .products li { max-width:300px; }
Do not hesit ...
Alfasecur
Remove SliderRevolution on MobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 15, 2016 at 9:30am
2
Most recent comment from TheFox Support:Hello Alfasecur,What is the theme and plugin version you are using?Did you try to disable the minifying settings and clear the cache?Regards
Adam
Website in the IE11 on Windows 8.1 :)Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 12, 2016 at 9:17am
2
Most recent comment from TheFox Support:Hello Adam,We don't have any problem with IE11, can you please tell us the version of IE11 you are using.Thanks in advance.Regards
Jose
Change Map ColorsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 9, 2016 at 11:04am
6
Most recent comment from TheFox Support:Hello Jose,Glad to hear that!You may want to take a backup of your file if you made the modifications directly in our theme, because the modification will be lost if you update the theme.Also Jose, ...
Tung
Bug on portfolio display Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 8, 2016 at 7:12am
6
Most recent comment from TheFox Support:Hello Tung,On your online demo you don't have the problem, so if you remove the code we gave you the problem will be fixed.Do not hesitate to contact us if you have more questions.
Regards.
Stephanie
Overwrite rd_blog.phpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 8, 2016 at 6:47am
4
Most recent comment from TheFox Support:Hello Stephanie,You got a blank page result?We will make a new update today / tomorrow, you should be able to copy the functions without getting error with the new version.Regards
UWS
Coming Soon pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 6:29pm
4
Most recent comment from TheFox Support:Hello Philippe,You're welcome,For the footer you can hide it using the following css :#footer_bg { display:none; }For the count down element, we tried have some request but the problem is that we can ...
Krahenbuhl
Double menu on responsiveClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 6:22pm
2
Most recent comment from TheFox Support:Hello Krahenbuhi, thanks for purchasing Thefox!There is a plugin you are using that is overwriting our css you can add this custom css to fix the problem ( thefox > styling options ) :@media only s ...
Jason
Slow and jittery and high CPUClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2016 at 4:31pm
6
Most recent comment from Renan:Hello supportThank you for your quick response. Actually my support period expired on March, 1st. So I can't create any tickets. (I bought TheFox last year, but only started to use it in production t ...
Al Winchell
saveClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 4, 2016 at 6:53am
3
Most recent comment from TheFox Support:Hello AI,Glad to see you have been able to fix the problem.Do not hesitate to contact us if you have more questions.
Regards.
Kathy
G+ SharingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 12:18pm
4
Most recent comment from TheFox Support:Hello Bill, sorry for the late reply.The g+ sharing issue will be resolved with this week update.Do not hesitate to contact us if you have more questions.
Regards.
Stephanie
Child Theme staff_options.phpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 8:31am
6
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Simon
hide share buttonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 1, 2016 at 8:07am
2
Most recent comment from TheFox Support:Hello Simon,For which page exactly?Try this custom css ( thefox > styling options ) :.share-box #reddit,.share-box #tumblr { display:none!important; }If that doesn't fix the problem please tell u ...