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Public Tickets

Alfasecur Remove SliderRevolution on MobileClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 15, 2016 at 9:30am   2 Most recent comment from TheFox Support:Hello Alfasecur,What is the theme and plugin version you are using?Did you try to disable the minifying settings and clear the cache?Regards Adam Website in the IE11 on Windows 8.1 :)Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 12, 2016 at 9:17am   2 Most recent comment from TheFox Support:Hello Adam,We don't have any problem with IE11, can you please tell us the version of IE11 you are using.Thanks in advance.Regards Jose Change Map ColorsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 9, 2016 at 11:04am   6 Most recent comment from TheFox Support:Hello Jose,Glad to hear that!You may want to take a backup of your file if you made the modifications directly in our theme, because the modification will be lost if you update the theme.Also Jose,  ... Tung Bug on portfolio display Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 8, 2016 at 7:12am   6 Most recent comment from TheFox Support:Hello Tung,On your online demo you don't have the problem, so if you remove the code we gave you the problem will be fixed.Do not hesitate to contact us if you have more questions. Regards. Stephanie Overwrite rd_blog.phpClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 8, 2016 at 6:47am   4 Most recent comment from TheFox Support:Hello Stephanie,You got a blank page result?We will make a new update today / tomorrow, you should be able to copy the functions without getting error with the new version.Regards UWS Coming Soon pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 5, 2016 at 6:29pm   4 Most recent comment from TheFox Support:Hello Philippe,You're welcome,For the footer you can hide it using the following css :#footer_bg { display:none; }For the count down element, we tried have some request but the problem is that we can ... Krahenbuhl Double menu on responsiveClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 5, 2016 at 6:22pm   2 Most recent comment from TheFox Support:Hello Krahenbuhi, thanks for purchasing Thefox!There is a plugin you are using that is overwriting our css you can add this custom css to fix the problem ( thefox > styling options ) :@media only s ... Jason Slow and jittery and high CPUClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 5, 2016 at 4:31pm   6 Most recent comment from Renan:Hello supportThank you for your quick response. Actually my support period expired on March, 1st. So I can't create any tickets. (I bought TheFox last year, but only started to use it in production t ... Al Winchell saveClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 4, 2016 at 6:53am   3 Most recent comment from TheFox Support:Hello AI,Glad to see you have been able to fix the problem.Do not hesitate to contact us if you have more questions. Regards. Kathy G+ SharingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 1, 2016 at 12:18pm   4 Most recent comment from TheFox Support:Hello Bill, sorry for the late reply.The g+ sharing issue will be resolved with this week update.Do not hesitate to contact us if you have more questions. Regards. Stephanie Child Theme staff_options.phpClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 1, 2016 at 8:31am   6 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Regards. Simon hide share buttonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 1, 2016 at 8:07am   2 Most recent comment from TheFox Support:Hello Simon,For which page exactly?Try this custom css ( thefox > styling options ) :.share-box #reddit,.share-box #tumblr { display:none!important; }If that doesn't fix the problem please tell u ... julian Removing top menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 30, 2016 at 6:01am   6 Most recent comment from TheFox Support:Hello Julian,Ok then please remove all the css we gave you and add this one :#nav_button,#nav_button_alt,header nav > ul{ display:none!important; }This should do the trick.Regards Pong CSS AnimationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 29, 2016 at 6:05am   2 Most recent comment from TheFox Support:Hello Pong,Css animations are set to only launch when the site is viewed from a device with width higher than 768px and also they won't execute if they are visible from the beginning.To change this y ... Stephanie Blog excerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 29, 2016 at 5:44am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions. Regards.