Public Tickets
Josh
Top Bar Border Spacing: A Touch OffClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 11, 2016 at 7:50am
6
Most recent comment from TheFox Support:Hello Josh,Glad to hear that!For the tickets you can't do this, only our staff can do it, we will close the ticket if needed.Do not hesitate to contact us if you have more questions.
Regards.
Suvi Tikka
how to make all the buttons in the theme consistent - how to edit the look of the trending blogClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 11, 2016 at 7:21am
4
Most recent comment from TheFox Support:Hello Mary,I am sorry but could you create a new ticket so we can verify your purchase?Thanks in advance.Regards
Josh
Visual Composer Still Slow After 4.11.2.1 UpdateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 10, 2016 at 7:41am
8
Most recent comment from TheFox Support:Hello Josh,We will update the theme this weekend and include the new version of the Visual Composer, maybe this will fix the problem.Regards
Gabriel
Visual Composer Not Showing UpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 9, 2016 at 7:25am
4
Most recent comment from TheFox Support:You're welcome!Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Joshua
WooCommerce shop products pushed leftClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2016 at 8:32am
8
Most recent comment from TheFox Support:Hello Joshua,That's really strange that this problem is occuring, could you please tell us the version of WooCommerce you are using and also if you are using any other custom plugins?If you add a chil ...
Daniel C
Table rows are not alignedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2016 at 7:49am
8
Most recent comment from TheFox Support:Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Dawid
Revolution slider responsive buttonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 7, 2016 at 6:43am
5
Most recent comment from TheFox Support:Hello Marta,We updated the links.Regards
Alex
Masonry Display ErrorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 7, 2016 at 6:34am
7
Most recent comment from TheFox Support:Hello Alex,Glad you found what you need to modifiy,Those 2 files are files we update almost every update, what you would need to do is to use a child theme and copy all the content of the ajax-handler ...
Alpesh
Mobile menu not displaying well can you please help meClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 1, 2016 at 7:14am
2
Most recent comment from TheFox Support:Hello Sigma,You can try to add this custom css ( thefox > styling options ) :@media only screen and (max-width: 1214px) and (min-width: 1034px) {.nav_type_5 ul li a { font-size: 14px; margin: 0p ...
Josh
Envato Toolkit Automatic UpdatesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 31, 2016 at 7:19am
3
Most recent comment from TheFox Support:Hello Josh,I hope you have been able to fix the issue.We are going to update our Theme update article because the envato tool kit changed for an other plugin since their API changed.Do not hesitate ...
Anna
Visual Composer and LayerSlider not updated - page brokenClosed
Pre-Sales Questions
Updated May 31, 2016 at 7:12am
2
Most recent comment from TheFox Support:Hello Anna,I am sorry but next time could you please create a ticket under thefox category because we can't verify your purchase.What you need to do is delete both plugins and then try to go to Appea ...
Josh
Mobile Menu Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2016 at 8:05am
4
Most recent comment from TheFox Support:Hello Josh,You're welcome!Glad to have been able to help,You can thanks us by thinking about using Thefox theme in your next project :)Do not hesitate to contact us if you have more questions.Have a n ...
Aasif Ebrahim
URGENT! Revolution Slider Update requiredClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2016 at 7:26am
9
Most recent comment from TheFox Support:Hello Aasif,We can't tell you how to do this because it differ depending your hosting, if you contact your host support and tell them about the problem and folder permissions they should be able to do ...
Darko Jergovic
Checkout-steps not working as they should - big usability issue accoording the interactionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2016 at 7:21am
6
Most recent comment from TheFox Support:Hello Tomweston, thanks for contacting us.This will be fixed in today update ( it should be release tonight ).Sorry for the inconvenienceDo not hesitate to contact us if you have more questions.
...
Katherine
Menu and HeaderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 26, 2016 at 12:10pm
8
Most recent comment from TheFox Support:Hello Katherine,You're welcome1. If you want to do this : Go edit your current columns that doesn't show properly on mobile and check this box to make them hidden on mobilehttps://drive.google.com/ ...