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Public Tickets

Alexander Issues with Setting up the blogClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 28, 2016 at 5:23am   6 Most recent comment from TheFox Support:Hello Alexander,For the blog, did you have set the blog page from Settings > Reading?This need to be like this : https://drive.google.com/open?id=0B4U2I7SLFLQYWGxZS01uNTVPbmsFor the typography, the ... Meritxell Castillo WoocommerceClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 27, 2016 at 6:30am   22 Most recent comment from TheFox Support:Hello,Unfortunately this is how all the pages react when viewed on phone, you have the main content first then sidebar.If you want to change this order you will need to modify the php and html file of ... Simon Woocommerce Registration errorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 26, 2016 at 5:03am   5 Most recent comment from TheFox Support:Hello Simon,And you are not using any custom file of woocommerce or a child theme?This is really strange because we are not able to reproduce this error.If you can give us more information about the ... Kayla Update IssuesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 26, 2016 at 3:54am   8 Most recent comment from TheFox Support:Hello Kayla,You're welcome!We are glad to hear that!Thanks for still using our theme!Do not hesitate to contact us if you have more questions. Regards. mads Mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 26, 2016 at 3:53am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions. Regards. Amy Trying to update theme and pluginsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 23, 2016 at 12:06pm   2 Most recent comment from TheFox Support:Hello Amy,I think this is a problem with your server configuration, can you try to contact your host support?Also if you can change the server config to the one you can find in this article : What T ... Heather Blog postsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 23, 2016 at 11:27am   2 Most recent comment from TheFox Support:Hello Heather,I am sorry but we can't verify your purchase code, can you create a new post under Thefox category.Thanks in advance!Regards Pong Icons on contact sectionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 23, 2016 at 8:30am   2 Most recent comment from TheFox Support:Hello Pong,We are using the "Lists" module and using small icons type.Do not hesitate to contact us if you have more questions. Regards. Michael Miller Images missingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 23, 2016 at 8:19am   4 Most recent comment from TheFox Support:Hello,Please :- Go to plugins and deactivate and delete the visual composer. - Update the theme to the latest version : Theme update - Then go to Appearance > Install plugins to install the pl ... Alexandre Conflict TheFox to WP Project Manager PRO pluginClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 22, 2016 at 5:23am   4 Most recent comment from TheFox Support:Hello Alexandre,Yes you can do this or just add the custom css needed no need to copy all the file.There is only 1 line of code you need to update : @media only screen and (max-width: 767px) {#top_b ... Ben Element GapClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 21, 2016 at 9:49am   2 Most recent comment from TheFox Support:Hello Ben,You need to edit the Row, then click Design options and change the "Margin bottom" to 0pxAll row have a default bottom margin of 35pxDo not hesitate to contact us if you have more questions. ... Gábor Weiszkopf http://thefoxwp.com/creative-02/Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 21, 2016 at 9:28am   2 Most recent comment from TheFox Support:Hello Gábor, thanks for purchasing Thefox!Yes, this is possible.What you need to do is go to Thefox > Demo importer and import the classic demo.Then go to Pages and search Creative 02.Then edit th ... Meritxell Castillo last updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 20, 2016 at 12:21pm   16 Most recent comment from Meritxell Castillo:For me everything is great!! Lindsay Visual ComposerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 20, 2016 at 9:45am   2 Most recent comment from TheFox Support:Hello Lindsay,You can't activate the premiums plugins auto update.Here is what you need to do : - Go to plugins and deactivate and delete the visual composer. - Update the theme to the latest vers ... Jay update/pluginClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 20, 2016 at 9:43am   3 Most recent comment from TheFox Support:Hello Jay, thanks for purchasing Thefox!If you are using the latest version of WordPress then what you needed to do is to update the theme and plugins.Have you still any issues?Regards