Public Tickets
Сергій
Display an additional menu in the top barClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 6, 2016 at 9:28am
4
Most recent comment from TheFox Support:Hello Lucia,We are trying to publish the update for this week.If you are talking about the mobile menu, it won't close unless you touch / click back in the site content.If you click on the menu it sho ...
Karine Sulzbacher
Size ThemeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 6, 2016 at 9:26am
4
Most recent comment from TheFox Support:Hello Karine,If you go edit the media-queries_wide.css you should be able to see how we reduce the site size when the browser is under 1214pxIf you want to reduce the site size more earlier please c ...
Jose
Visual composer frontend did not exist Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 6, 2016 at 9:14am
2
Most recent comment from TheFox Support:Hello Jose, thanks for purchasing Thefox!Some of our modules doesn't work when using the front end editor that's why we deactivated it by default.To reactivate it you will need to go edit the vc-funct ...
Luuk
Translating / language issueClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 5, 2016 at 7:24am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Clint
Demo Does Not LoadClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2016 at 9:21am
7
Most recent comment from TheFox Support:Hello Clint,Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Tom
Styling Options not taking effectClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2016 at 9:17am
2
Most recent comment from TheFox Support:Hello Tom,
I am sorry but we only do support for verified customer.
Could you please create a ticket under Thefox category so we can verify your purchase.
Thanks in advance.
Regards
Justin Martin
Loader BackgroundClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2016 at 9:16am
6
Most recent comment from TheFox Support:Hello Justin,Then add this :#jpreOverlay.dark_loader .thefox_bigloader .loader_inner { background:#000000; }This should do the trick.Regards
Steve
Which file does this code belong toClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2016 at 9:06am
4
Most recent comment from TheFox Support:Hello Steve,You're welcome!I am glad you have been able to fix the problem.Do not hesitate to contact us if you have more questions.
Regards.
Josh
Use Any FontClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 2, 2016 at 10:29am
4
Most recent comment from TheFox Support:You're welcome!Glad to hear that the problem was fixed.Do not hesitate to contact us if you have more questions.
Regards.
Chase
Portfolio Video Embed ShortcodeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 1, 2016 at 8:59am
4
Most recent comment from TheFox Support:Hello Chase,Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Mallow
Visual ComposerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 31, 2016 at 11:11am
8
Most recent comment from TheFox Support:Hello Mallow,You're welcomeGlad to hear that!I am sorry that you had to buy an other plugin.Do not hesitate to contact us if you have more questions.
Regards.
Meritxell Castillo
Staff membersClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 31, 2016 at 11:01am
6
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Meritxell Castillo
Visual ComposerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 31, 2016 at 11:01am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
George K
Moving site - pricing tablesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 30, 2016 at 7:52am
4
Most recent comment from TheFox Support:Hello George,Thanks for the additional feedback.That's strange, we will check if we got the same error.Regards
Paula Del Mas
Transitions and animationClosed
Pre-Sales Questions
Updated March 30, 2016 at 7:51am
2
Most recent comment from TheFox Support:Hello Paula,Yes of course, any animation on the site can be changed or disabled.Do not hesitate to contact us if you have more questions.
Regards.