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Public Tickets

Dawid Revolution slider responsive buttonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 7, 2016 at 6:43am   5 Most recent comment from TheFox Support:Hello Marta,We updated the links.Regards Alex Masonry Display ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 7, 2016 at 6:34am   7 Most recent comment from TheFox Support:Hello Alex,Glad you found what you need to modifiy,Those 2 files are files we update almost every update, what you would need to do is to use a child theme and copy all the content of the ajax-handler ... Alpesh Mobile menu not displaying well can you please help meClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 1, 2016 at 7:14am   2 Most recent comment from TheFox Support:Hello Sigma,You can try to add this custom css ( thefox > styling options ) :@media only screen and (max-width: 1214px) and (min-width: 1034px) {.nav_type_5 ul li a { font-size: 14px; margin: 0p ... Josh Envato Toolkit Automatic UpdatesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2016 at 7:19am   3 Most recent comment from TheFox Support:Hello Josh,I hope you have been able to fix the issue.We are going to update our Theme update article because the envato tool kit changed for an other plugin since their API changed.Do not hesitate ... Anna Visual Composer and LayerSlider not updated - page brokenClosed Pre-Sales Questions   Updated May 31, 2016 at 7:12am   2 Most recent comment from TheFox Support:Hello Anna,I am sorry but next time could you please create a ticket under thefox category because we can't verify your purchase.What you need to do is delete both plugins and then try to go to Appea ... Josh Mobile Menu Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2016 at 8:05am   4 Most recent comment from TheFox Support:Hello Josh,You're welcome!Glad to have been able to help,You can thanks us by thinking about using Thefox theme in your next project :)Do not hesitate to contact us if you have more questions.Have a n ... Aasif Ebrahim URGENT! Revolution Slider Update requiredClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2016 at 7:26am   9 Most recent comment from TheFox Support:Hello Aasif,We can't tell you how to do this because it differ depending your hosting, if you contact your host support and tell them about the problem and folder permissions they should be able to do ... Darko Jergovic Checkout-steps not working as they should - big usability issue accoording the interactionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2016 at 7:21am   6 Most recent comment from TheFox Support:Hello Tomweston, thanks for contacting us.This will be fixed in today update ( it should be release tonight ).Sorry for the inconvenienceDo not hesitate to contact us if you have more questions. ... Katherine Menu and HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 26, 2016 at 12:10pm   8 Most recent comment from TheFox Support:Hello Katherine,You're welcome1. If you want to do this : Go edit your current columns that doesn't show properly on mobile and check this box to make them hidden on mobilehttps://drive.google.com/ ... Dave Images not displaying with posts on 'category' pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 26, 2016 at 11:51am   4 Most recent comment from TheFox Support:Hello Dave,Unfortunately if you don't want to touch the database or php file you will need to do it 1 by 1.Do not hesitate to contact us if you have more questions. Regards. Dru Body Background for Full Width LayoutClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 25, 2016 at 4:41am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions. Regards. Josh Portfolio Hover TextClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2016 at 8:43am   20 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Regards. Simon Parr Visual Composer Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 21, 2016 at 8:52am   2 Most recent comment from TheFox Support:Hello Simon, thanks for purchasing Thefox!First you may want to update the theme to 1.593For the problem with the Templatera plugin, this doesn't come with our theme, so please remove it and it shoul ... Stephen Related Posts by Current Post CategoryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2016 at 7:24am   2 Most recent comment from TheFox Support:Hello Stephen, thanks for purchasing Thefox!I am glad you like our theme!If you want to change the related post to check the category and not the tags then please edit the single-default.php ( TheF ... Benjamin Portfolio // Change portfolio overviewClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2016 at 7:22am   6 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Regards.