Public Tickets
Andrew
How to hide certain post info elements that appear below the blog post titlesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 7, 2017 at 1:32am
6
Most recent comment from TheFox Support:Hello Ashley,Yes you need to create your own ticket so we can verify your theme license and support status.Regards
Ellison
feature request - blog excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 6, 2017 at 12:25pm
10
Most recent comment from Ellison:Nope, that didn't work. Assuming I should keep the word "echo" in front of that?
Sonia
Visual composerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 5, 2017 at 1:15am
2
Most recent comment from TheFox Support:Hello Sonia,Maybe you updated the theme but not the plugins, please try to :- Go to plugins and deactivate and delete the visual composer.- Then go to Appearance > Install plugins to install the plu ...
Veronica
Button alignClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 4, 2017 at 1:01am
7
Most recent comment from TheFox Support:Hello Veronica,I am sorry but currently you should use the double button shortcode.If you need customization right now you can contact our dev that does freelance : [email protected] are curren ...
Roudy Courser
Image Preview/Recent Blogs linked to buttonsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 3, 2017 at 12:58am
2
Most recent comment from TheFox Support:Hello Roudy, thanks for purchasing Thefox!I am sorry but our support doesn't cover customization, if you need customization you can contact our dev that does freelance :[email protected] hope yo ...
Veronica
Tickets problemClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 1, 2017 at 1:16am
2
Most recent comment from TheFox Support:Hello Veronica,If you don't get a reply within 2 days then you can assume the ticket had a problem.Though for customization or custom code we might take more time since the support doesn't cover modif ...
reiko
Visual composer and fox themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 31, 2017 at 1:27am
12
Most recent comment from TheFox Support:Hello Reiko,Glad to hear that,Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Luis Alejandro
Can't use my purchase codeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 29, 2017 at 12:26am
4
Most recent comment from TheFox Support:Hello Luis,The visual composer license activation only activate the auto update, this will not add any module or anything to the theme.What's the current problem?Regards
Veronika Hradilikova
Questions about the themeClosed
Pre-Sales Questions
Updated August 26, 2017 at 1:49am
6
Most recent comment from TheFox Support:Hello Veronika,1. Since you were using an other theme you will probably need to modify the pages & posts content to remove the shortcode / module of the Grimag theme and use the one that comes with ou ...
d.mong
Menu Header Font Size @mediaClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 17, 2017 at 6:39pm
1
Most recent comment from d.mong:Hi,
The header (main menu) text stacks below the logo between the below px widths. Happens on a mac book 13 inch, as an example.
1242px - 1036px
I believe the best bet would be to initiate the ham ...
Cody
Visual ComposerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 14, 2017 at 3:54am
2
Most recent comment from TheFox Support:Hello Cody,I am sorry but it seems to be something related to the All in one Seo plugin and Visual composer, our support doesn't cover the 3rd party plugin support.You may want to try to use the Yoast ...
Martijn
Margin staff carrousselClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 11, 2017 at 11:40pm
4
Most recent comment from TheFox Support:You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Xiao
Portfolio only loads partial projectsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 11, 2017 at 11:24pm
5
Most recent comment from TheFox Support:Hello Xiao,You can't change the order unless you modify the theme php.The filter is created in the functions.php but you can only choose the order option given by WordPress.Do not hesitate to contact ...
Martijn
Icons blog carrousselClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 10, 2017 at 1:21pm
3
Most recent comment from Martijn:Works great. Tnx!
Ellison
WP 4.8.1 update causing issuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 10, 2017 at 6:11am
2
Most recent comment from TheFox Support:Hello Ellison,Are you using any custom plugins?Also what are the staff and blog type you are using?We currently don't have this problem, it would be nice if you can give us more information.Regards