Public Tickets
Tom
portfolio & headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 13, 2017 at 12:17am
10
Most recent comment from TheFox Support:Hello Tom,This will be fixed in this weekend update, sorry for the inconvenience.Regards
Meritxell Castillo
Import only page "Our team 08"Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 12, 2017 at 2:27am
3
Most recent comment from TheFox Support:Hello Meritxell,Try to add this custom css ( thefox > styling options ) :.staff_post_ctn a{ pointer-events: none; cursor: default; }This should do the trick.Do not hesitate to contact us if you have ...
Meritxell Castillo
Widget product categoriesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 12, 2017 at 2:16am
2
Most recent comment from TheFox Support:Hello again,Try to add this custom css ( thefox > styling options ) :#sidebar .cat-item .children, .wpb_widgetised_column .cat-item .children { display: block !important; }Do not hesitate to contact u ...
Meritxell Castillo
Error Message - Upgrade InstallationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 11, 2017 at 8:39am
3
Most recent comment from Meritxell Castillo:Ok, I got it sorted out. I activated the child theme and it works correctly.Thank you very much
Veronica
Mega Menu borderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 11, 2017 at 3:43am
7
Most recent comment from TheFox Support:Hello again,Thanks for changing your review, that means a lot to our support team!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Paula Wrobel
double buttons on mobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 11, 2017 at 3:38am
2
Most recent comment from TheFox Support:Hello Paula,Please add this custom css ( thefox > styling options ) :@media only screen and (max-width: 767px) {.rd_db_7{width:auto !important; }}This should do the trick.Do not hesitate to contact ...
Yicheng B
Single Page ImportClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2017 at 12:28am
4
Most recent comment from TheFox Support:Hello Yicheng,From Appearance > Import Demo DataYou need to have the latest version of the theme installed.Theme updateDo not hesitate to contact us if you have more questions.
Have a nice day!
Reg ...
Yicheng B
Iconbox alignmentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2017 at 12:20am
4
Most recent comment from TheFox Support:Hello Yicheng,It seems that the problem is that you choose to have the row content to be set in the "middle"Go edit the row and change the content position to default.Do not hesitate to contact us if ...
Yicheng B
Imaging not scalingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2017 at 12:36am
2
Most recent comment from TheFox Support:Hello Yicheng,Please go edit the row and make sure you didn't set any Left or Right padding.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Yicheng B
Staff codeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2017 at 12:26am
2
Most recent comment from TheFox Support:Hello Yicheng,You can easily create those using the "Staff" module :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#create-staff-pageThen just select the ...
Anisha
Import Demo DataClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2017 at 12:18am
3
Most recent comment from TheFox Support:Hello Anisha, thanks for purchasing Thefox!The problem comes from your server settings, you need to change the folder permission settings.Please try to contact your host support and ask them to chan ...
Eder
Serve scaled imagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 6, 2017 at 1:15am
2
Most recent comment from TheFox Support:Hello Eder,This is something you can ignore, this isn't affecting the speed of your website or classement in google.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards ...
Paula Wrobel
footer - too much padding and not centredClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 5, 2017 at 3:19am
4
Most recent comment from TheFox Support:Hello Paula,Add this custom css :#footer { min-height: 0; padding-bottom:0px; }The widget are acutally centered, only the menu text is left aligned so it seems on the left.If you want to change this ...
Sonia
VERY URGENTClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 4, 2017 at 12:48am
4
Most recent comment from TheFox Support:Hello Sonia,Make sure you are using the version 3.0.3 of the theme.To update the theme : Theme updateFor the page, make sure you have the permalinks correctly set.Go to Settings > Permalinks and clic ...
Wealth Well Done
Social media icons in headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 3, 2017 at 1:36am
2
Most recent comment from TheFox Support:Hello,Unfortunately it's not possible without modifying the theme header.php file and adding custom css to adjust those modifications.If needed you can contact our dev that does freelance job at selse ...