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Public Tickets

Peter Backround animated ParticleClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2017 at 11:35am   2 Most recent comment from TheFox Support:Hello Peter, thanks for purchasing Thefox!I am sorry but we don't do support for 3rd party plugin or customization.Do not hesitate to contact us if you have more questions. Have a nice day! Regards ... K Foster partnersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2017 at 11:33am   3 Most recent comment from TheFox Support:Hello Kirby, thanks for purchasing Thefox!Glad you have been able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Sarah Mino Site Breaking Due To Image Magick FilesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2017 at 11:25am   2 Most recent comment from TheFox Support:Hello Sarah, thanks for purchasing Thefox!Are you using any custom plugins, our theme doesn't use magick image resizer, then only function we use is image_make_intermediate_sizeAlso temp file should ... Isaac Madrid Masonry PortfolioClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 29, 2017 at 5:15am   2 Most recent comment from TheFox Support:Hello Isaac,We replied to your other ticket, please do not create duplicate ticket.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Veronica Menu navigationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 29, 2017 at 4:49am   4 Most recent comment from TheFox Support:Hello Veronica,You can try the  "Page Specific Menu Items" by Dharma Poudel (@rogercomred).Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Tony Css AnimationsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 28, 2017 at 5:58am   2 Most recent comment from TheFox Support:Hello again,We currently don't have any problem regarding the animations.If the module using the animation is already visible on your page when you load the page then there will be no animations, mayb ... Chris WPBakery Page BuilderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 27, 2017 at 1:15am   4 Most recent comment from TheFox Support:Hello Chris,Go edit the row and make sure the row type is set to "full width content".If it is, then try to disable all the cache and minify plugin you are using ( all the extra plugins would be even ... James After upgrade checkout failsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 26, 2017 at 1:35am   5 Most recent comment from TheFox Support:Hello James, thanks for the additional information.I am glad you have been able to fix the problem.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Mike Top header borderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 24, 2017 at 2:40am   2 Most recent comment from TheFox Support:Hello again,You can add this css ( thefox > styling options ) :#top_bar { border-bottom: 1px solid #f71515; }and change the color code to the color you want to use.Do not hesitate to contact us if you ... Mike Increasing dropdown menu widthClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 24, 2017 at 2:37am   6 Most recent comment from TheFox Support:Hello Mike,I think you didn't understand our reply.Your sub menu for "Weekly group runs" and "Runner education blog" would go off screen so the theme switch the menu to the other side.Do not hesitate ... Joren WooCommerce Checkout RegisterClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 23, 2017 at 4:48am   6 Most recent comment from TheFox Support:Hello Joren,The Javascript is directly in the php file so it loads only on the page that needs it.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Keren Imported demo but the pages came without the contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 22, 2017 at 7:31am   3 Most recent comment from TheFox Support:Hello Keren, thanks for purchasing Thefox!Glad you have been able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. SOPHIA Install page effect parallaxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 21, 2017 at 6:17am   12 Most recent comment from TheFox Support:Hello Sophia,Glad to have been able to helpDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Adistia Troubles in the carousel and how to hide the date and author on all pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 19, 2017 at 9:29am   2 Most recent comment from TheFox Support:Hello Adistia,1. Try to update the theme to the latest version2. Try to use the "text" mode when editing this text, not the visual3. We need to have a link to the page and where we can see the module ... Meritxell Castillo Translation and LocalizationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 16, 2017 at 2:49am   4 Most recent comment from TheFox Support:Hello Meritxell,Did you translated the theme using the po files?The easiest way to translate the theme is to use Poedit and to create a po file of your language. You can find the .po file in the lang ...