Public Tickets
Heather Filtz
PortfolioClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 21, 2017 at 5:14am
2
Most recent comment from TheFox Support:Hello Heather,This is done via the portfolio module :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#create-portfolio-pageDo not hesitate to contact us if ...
mike leonard
menusClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 16, 2017 at 3:13pm
3
Most recent comment from mike leonard:No, I cannot scroll down. On another Theme I can scroll down, but not yours. I have not activated your Theme on my site because of this scrolling issue so a link will do no good. If you create a menu ...
Karim
Staff Member ElementClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 1:02am
2
Most recent comment from TheFox Support:Hello Karim,Are you using the Yoast SEO plugin?The problem is that you are using the Yoast SEO plugin but didn't modify the page snippet :
https://drive.google.com/open?id=0B4U2I7SLFLQYV2tSaWtHVThDem ...
Rebecca
portfolio carouselClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 12:55am
5
Most recent comment from TheFox Support:Hello Rebecca,Please try to go to Plugins and disable all the plugins except :WPbackery page builderThefox custom postsSlider revolutionLayersliderand see if you still have the problem.Regards
Josh Elwood
Removing TagsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 12:44am
4
Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Josh
Space between menu and contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2017 at 12:39am
4
Most recent comment from TheFox Support:Hello Josh,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Dominik
Installation error / white pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 13, 2017 at 5:27am
2
Most recent comment from TheFox Support:Hello again,We replied to your private tickets, make sure your server settings are set correctly, contact your host support and give us more information if you still have problems.Regards
Andy Renk
Portfolio FilterClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 13, 2017 at 5:24am
5
Most recent comment from TheFox Support:Hello Andy,First, please don't bump your tickets, it deduces the priority of the ticket.You need to use "Tags" for the portfolio filter, not categories.Also our support can take from 1 to 2 days to r ...
Basavant
Unable to install Slider PluginClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 9, 2017 at 5:15am
2
Most recent comment from TheFox Support:Hello Basavant,What error do you get?Can you make sure your server has the correct settings, you can find the recommended settings in this article : What To Do If Demo Content Import FailsDo not hesi ...
nirbhay
licenceClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2017 at 6:51am
2
Most recent comment from TheFox Support:Hello Nirbhay, thanks for purchasing Thefox!If you are trying to "activate" the plugins license this is not possible using our theme license.Please check the following articles for more information :P ...
Juliette
FONTClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2017 at 6:50am
2
Most recent comment from TheFox Support:Hello Juliette, thanks for purchasing Thefox!Go to Thefox > Main content styling.You can set the text color from this tab.Do not hesitate to contact us if you have more questions.
Have a nice day!
R ...
Joren
Modifications to Blog element in Visual ComposerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2017 at 6:25am
4
Most recent comment from TheFox Support:Hello Joren,From functions/rd_widget/widget-s-blogposts.phpDo not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Joren
Account making is requiredClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 5, 2017 at 4:19am
4
Most recent comment from TheFox Support:Hello Joren,I can't currently reach your site, could you please give me the link to the shop.Regards
Joren
Sidebar in search resultsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 4, 2017 at 7:41am
6
Most recent comment from TheFox Support:Hello Joren,Make sure you replaced all the
$rd_data["rd_blog_sidebar"] !== 'no'by'no' == 'no'Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Fernando
Active Add-Ons in Slider RevolutionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 4, 2017 at 6:13am
2
Most recent comment from TheFox Support:Hello Fernando,If you want to use the Slider revolution add ons you need to purchase a license of the plugins.The default plugin doesn't allow you to use the addons unless you own a license.Do not hes ...