Public Tickets
Isaac Madrid
Mobile MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2017 at 5:25am
2
Most recent comment from TheFox Support:Hello Isaac,You need to set the mobile menu from Appearance > MenusIf you want your main menu to be used as mobile menu, select the main menu and in the bottom of the page check the "Mobile menu".Do n ...
mike leonard
Keep getting "Page Not Found" message.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2017 at 5:22am
2
Most recent comment from TheFox Support:Hello Mike, thanks for purchasing Thefox!You are not able to install the main theme?If you are having problem installing the problem, then please try to change your server settings to the one you can ...
Monique
Empty Space between rowsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2017 at 5:19am
4
Most recent comment from TheFox Support:Hello Monique,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Meritxell Castillo
Contact Form 7Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2017 at 5:12am
4
Most recent comment from TheFox Support:Hello Meritxell,You have plugins that let you do that but if you want to do it directly you need to put it in the header.phpDo not hesitate to contact us if you have more questions.
Have a nice day!
...
Meritxell Castillo
The video of the slider is not playedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2017 at 5:08am
2
Most recent comment from TheFox Support:Hello Meritxell,If you change the theme does it fixes the problem?We tried on our demo site but we currently don't have any problems.Regards
Peter
Backround animated ParticleClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 30, 2017 at 11:35am
2
Most recent comment from TheFox Support:Hello Peter, thanks for purchasing Thefox!I am sorry but we don't do support for 3rd party plugin or customization.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards ...
K Foster
partnersClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 30, 2017 at 11:33am
3
Most recent comment from TheFox Support:Hello Kirby, thanks for purchasing Thefox!Glad you have been able to fix the problem!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Sarah Mino
Site Breaking Due To Image Magick FilesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 30, 2017 at 11:25am
2
Most recent comment from TheFox Support:Hello Sarah, thanks for purchasing Thefox!Are you using any custom plugins, our theme doesn't use magick image resizer, then only function we use is image_make_intermediate_sizeAlso temp file should ...
Isaac Madrid
Masonry PortfolioClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 29, 2017 at 5:15am
2
Most recent comment from TheFox Support:Hello Isaac,We replied to your other ticket, please do not create duplicate ticket.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Veronica
Menu navigationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 29, 2017 at 4:49am
4
Most recent comment from TheFox Support:Hello Veronica,You can try the "Page Specific Menu Items" by Dharma Poudel (@rogercomred).Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Tony
Css AnimationsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 28, 2017 at 5:58am
2
Most recent comment from TheFox Support:Hello again,We currently don't have any problem regarding the animations.If the module using the animation is already visible on your page when you load the page then there will be no animations, mayb ...
Chris
WPBakery Page BuilderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 27, 2017 at 1:15am
4
Most recent comment from TheFox Support:Hello Chris,Go edit the row and make sure the row type is set to "full width content".If it is, then try to disable all the cache and minify plugin you are using ( all the extra plugins would be even ...
James
After upgrade checkout failsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 26, 2017 at 1:35am
5
Most recent comment from TheFox Support:Hello James, thanks for the additional information.I am glad you have been able to fix the problem.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Mike
Top header borderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 24, 2017 at 2:40am
2
Most recent comment from TheFox Support:Hello again,You can add this css ( thefox > styling options ) :#top_bar { border-bottom: 1px solid #f71515; }and change the color code to the color you want to use.Do not hesitate to contact us if you ...
Mike
Increasing dropdown menu widthClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 24, 2017 at 2:37am
6
Most recent comment from TheFox Support:Hello Mike,I think you didn't understand our reply.Your sub menu for "Weekly group runs" and "Runner education blog" would go off screen so the theme switch the menu to the other side.Do not hesitate ...