Public Tickets
April Custodio
Redux Framework slowing down our payment redirectClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 12, 2018 at 6:21am
19
Most recent comment from April Custodio:Thank you for the response. We'll check into cleaning up our wp_options table and adding an index if needed. We're seeing those autoload and cron queries now.
Andrew Graf
Layout HelpClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 9, 2018 at 7:01pm
4
Most recent comment from TheFox Support:Thanks, that's mean a lot to us!Just in case we joined the zip file of the creative 01 sliderHope you are having a nice weekend!Kind Regards
Andrew Graf
Wp-bakery & layersliderwp & sliderrevolutionClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 9, 2018 at 6:43pm
4
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Joel D'Arnot
Use images for menu, instead of textClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2018 at 6:19pm
2
Most recent comment from TheFox Support:Hello Joel,If you want to replace the default text of the menu items with "images" this is something really tricky to do, you would need to add custom css to put an image background in the text part o ...
Mattijs
iconsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2018 at 9:39am
2
Most recent comment from TheFox Support:Hello Mattijs, thanks for purchasing Thefox!You can use the icon using the "Icon" module, or the "Paragraph with Icon" module etc.Where do you want to use the icons?Regards
Miguel
Color MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 6, 2018 at 9:04am
2
Most recent comment from TheFox Support:Hello Miguel,This is because you are using the "Transparent header" edit this :https://drive.google.com/file/d/1IdfBELvg5FpaUBtszQtcaawBnGfSDkd0/view?usp=drivesdkDo not hesitate to contact us if you h ...
Paul Jebasingh Emmanuel
How to disable Featured imageClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 30, 2018 at 7:37am
2
Most recent comment from TheFox Support:Hello again!From Cesis > Blog posts settings > Layout settingsSet "Display the Blog media ( thumbnail, video or audio ) ?*"To No and it should do the trick!Do not hesitate to contact us if you have mo ...
Paul Jebasingh Emmanuel
Keep the background video loopingClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 30, 2018 at 7:34am
2
Most recent comment from TheFox Support:Hello again!Can you please send us a link, or tell us where you are using the video and how you have set it.The more information you can give us the more easy it is for us to help youRegards
daniel
Updating The Fox themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 24, 2018 at 7:03pm
4
Most recent comment from TheFox Support:Hello Daniel,If you have this error then it is a problem related to your server folder permission and maybe your server settings.Please contact your host and ask theme to change the folder permissions ...
Daron George
SliderClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 24, 2018 at 6:36pm
4
Most recent comment from TheFox Support:Hello George,If the slider you want to use is a content block or a Slider revolution, you need to set it from this panel when you are editing the page where you want to use the slider :https://drive. ...
Lefter Bogdan
RefundClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 22, 2018 at 6:16pm
2
Most recent comment from TheFox Support:Hello Bogdan, thanks for purchasing Thefox!Sorry to hear that the theme didn't fit your needs. Unfortunately the refund are managed by the envato author and not from us ( support team ) but we will ...
Jose
Disable accordion animation.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 22, 2018 at 6:05pm
2
Most recent comment from TheFox Support:Hello Jose,Yes this is possible but you would need to edit the thefox/customjs.js file.You can check this ticket where we explain how to do it.https://tranmautritam.ticksy.com/ticket/874917Do not hes ...
Jose
Child ThemeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 22, 2018 at 6:02pm
4
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Karin Kreutzer
Related ProjectsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 21, 2018 at 8:13am
2
Most recent comment from TheFox Support:Hello again,The page options remove all the automatically generated content from the portfolio.You can build the page using the WPbakery page builder and create a section that use the portfolio module ...
Juliette
footer font sizeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 19, 2018 at 3:13pm
6
Most recent comment from TheFox Support:Hello Gracie,I am sorry but can you create a new ticket so we can verify your purchase and support status?Thanks in advance!