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Public Tickets

Paul Jebasingh Emmanuel Keep the background video loopingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 30, 2018 at 7:34am   2 Most recent comment from TheFox Support:Hello again!Can you please send us a link, or tell us where you are using the video and how you have set it.The more information you can give us the more easy it is for us to help youRegards daniel Updating The Fox themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 24, 2018 at 7:03pm   4 Most recent comment from TheFox Support:Hello Daniel,If you have this error then it is a problem related to your server folder permission and maybe your server settings.Please contact your host and ask theme to change the folder permissions ... Daron George SliderClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 24, 2018 at 6:36pm   4 Most recent comment from TheFox Support:Hello George,If the slider you want to use is a content block or a Slider revolution, you need to set it from this panel when you are editing the page where you want to use the slider :https://drive. ... Lefter Bogdan RefundClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2018 at 6:16pm   2 Most recent comment from TheFox Support:Hello Bogdan, thanks for purchasing Thefox!Sorry to hear that the theme didn't fit your needs. Unfortunately the refund are managed by the envato author and not from us ( support team ) but we will ... Jose Disable accordion animation.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2018 at 6:05pm   2 Most recent comment from TheFox Support:Hello Jose,Yes this is possible but you would need to edit the thefox/customjs.js file.You can check this ticket where we explain how to do it.https://tranmautritam.ticksy.com/ticket/874917Do not hes ... Jose Child ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2018 at 6:02pm   4 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Karin Kreutzer Related ProjectsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 21, 2018 at 8:13am   2 Most recent comment from TheFox Support:Hello again,The page options remove all the automatically generated content from the portfolio.You can build the page using the WPbakery page builder and create a section that use the portfolio module ... Juliette footer font sizeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2018 at 3:13pm   6 Most recent comment from TheFox Support:Hello Gracie,I am sorry but can you create a new ticket so we can verify your purchase and support status?Thanks in advance! Kate Button AlignmentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 17, 2018 at 2:14pm   4 Most recent comment from TheFox Support:Hello Kate,What you need to do is to change the buttons alignment to left ( not center ).Then go edit the row that contains the buttons and in the extra class add this :page_t_centerThen save and upda ... April Custodio Duplicate entries appearingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 16, 2018 at 11:54am   4 Most recent comment from TheFox Support:Hello April,We see that the theme script are minified, if you are not using any custom plugins this should not be happening or is it an option from cloudflare?You should try to deactivate it, can you ... Joshua Nowak BreadcrumbsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 15, 2018 at 7:45am   3 Most recent comment from TheFox Support:Hello Joshua,Glad you have been able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Serge Courrier HTTP to HTTPS : no more access to THEFox settingsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 15, 2018 at 6:51am   2 Most recent comment from TheFox Support:Hello Serge,You need to make sure your server is ready for https and that you are not using a fake SSLAlso if you changed to https, you also need to change the wordpress general settings url and make ... Erin Margin Around PortfolioClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 12, 2018 at 8:11am   4 Most recent comment from TheFox Support:Hello Erin, sorry for the late reply.Elements from the Page builder like rows, text block, custom heading etc have a default bottom margin of 35px if nothing is set from their design options tab, make ... Consensus SA Multilingual y SEOClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 9, 2018 at 9:25am   2 Most recent comment from TheFox Support:Hello Consensus, thanks for purchasing Thefox!I am sorry but we don't do support in Spainish.For Yoast SEO, you can install it, it works well with the template just make sure to modify the page snippe ... Kelly Design OptionsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 9, 2018 at 4:57am   3 Most recent comment from Kelly:ok. Thanks anyway.