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Public Tickets

Sergi Nadal Demo InstallationClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 6, 2018 at 9:59am   4 Most recent comment from TheFox Support:Hello Sergi,https://drive.google.com/file/d/1HYGTpNwLY97UV9rEkZEQFPwuJlLEfTX-/view?usp=drivesdkThose are the business pages you need to import if you want to use the business demo.This is still stran ... Jochen Bake Site widthClosed Pre-Sales Questions   Updated August 6, 2018 at 8:48am   2 Most recent comment from TheFox Support:Hello Jochen, thanks for contacting us!Yes, you can change the width freely, you can use px or % and you can set different width easily for pages / posts etc.You can use the Elementor editor BUT if y ... Pong H tags on Footer Widget TittleClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 4, 2018 at 8:02am   8 Most recent comment from TheFox Support:Hello again,We saw the awesome review, thanks a lot, that really help the team!Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Sharon DeSize PluginsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 3, 2018 at 7:56pm   2 Most recent comment from TheFox Support:Hello Sharon,No you don't need to buy those plugins, they are included in the theme, for more information :Plugins LicensesPlugins Update.Also check the theme installation documentation, maybe you sk ... Aayush Hide Child Categories on Home page filterClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 3, 2018 at 8:21am   2 Most recent comment from TheFox Support:Hello Aayush,1. You need to have the child theme activated, then copy the content of the filecesis/functions/cesis_functions/cesis_filter.phpCopy all the content of the file and paste it in the funct ... Hélio Félix Google Maps API Error - ExpiredKeyMapErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 2, 2018 at 5:55pm   2 Most recent comment from TheFox Support:Hello Felix,Yes, now google maps api isn't free anymore.Please update to the latest version our theme should let you put your own api code and explain how to get one.Do not hesitate to contact us if y ... Andrew Silaghi Weird text in header of Cesis Modern Business Demo pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 2, 2018 at 9:57am   7 Most recent comment from TheFox Support:Mads,Please create a private ticket and give us access to your dashboard so we can check the problem.Kind regards Olav A. Dybdahl Google fonts not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 1, 2018 at 1:36pm   6 Most recent comment from TheFox Support:Hello Olav,Please re-try with the steps we sent you in the previous ticket.Make sure to deactivate all the plugins, clear server and browser cache then :- Switch to WordPress default theme. - Remove ... Blake Rice Unable to Register w/ Purchase CodeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 31, 2018 at 6:39pm   4 Most recent comment from TheFox Support:You're welcome, glad to have been able to help !Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Energybusinesscorp PostsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2018 at 10:16pm   4 Most recent comment from TheFox Support:Hello Energybusiesscorp, Did you set "featured image" for your posts? When you are editing a post the three things you need to check : https://drive.google.com/file/d/1vEHkPzkBjc1hU-GSCw1C8w6pSc7k0 ... Matteo Sodi We deleted an account with an active licenseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2018 at 10:09pm   2 Most recent comment from TheFox Support:Hello Matteo, thanks for purchasing Thefox!We removed the license and you should be able to re-use it now.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Pong CSS Animation DurationClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2018 at 9:55am   2 Most recent comment from TheFox Support:Hello again,Unfortunately this is not possible, you can add a delay to set when the animation start but you can't change the animation duration, you would need to edit the theme file to do this.Do not ... Bridget Overson thefox themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 27, 2018 at 7:34pm   2 Most recent comment from TheFox Support:Hello Bridget, thanks for using Thefox!Please check this link :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#set-pageloaderDo not hesitate to contact u ... anthony MenuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2018 at 7:17pm   4 Most recent comment from TheFox Support:Hello Anthony,The id name you used are not correct.You can't use space in the row idcurrently you haveone page_welcomeset as id, change it toone_page_welcomeDo the same thing for all the id and custom ... Jonathan Troubleshooting uploading cesisClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2018 at 7:14pm   2 Most recent comment from TheFox Support:Hello Jonathan, thanks for purchasing Cesis!Please make sure your server use the settings you can find in this article :What To Do If Demo Content Import FailsAlso for the License registration :Can y ...