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Public Tickets

Pong Custom Menu for Post TypesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 21, 2018 at 2:56pm   3 Most recent comment from Pong:Thank you guys, hope this gets implemented soon :DKeep up the good work! jason How to manipulate size of logo on mobile?Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 21, 2018 at 9:35am   6 Most recent comment from TheFox Support:Hello Jason,Glad to hear that!It was probably a cache problemIt may be a little early to ask but if you could rate our theme 5 stars on themeforest, it would really boost our team motivation! ... Ronald Sidebar Single Product PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 8:11pm   4 Most recent comment from TheFox Support:Hello Ronald,We checked their tutorial, it seems that you need to remove the line 239 ( echo ''; )and257 ( )from our header.php file.Do not hesitate to contact us if you have more questions. Have ... Pong Serving Scaled ImagesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 8:03pm   2 Most recent comment from TheFox Support:Hello Pong,You should ignore this, this is a stupid check from GTmetrix, if you want to make your site retina ready this is literally not possible to achieve.Just try to not use over-sized images but ... Brant Pickard Parallax Not WorkingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 9:06am   2 Most recent comment from TheFox Support:Hello Brant, thanks for purchasing Cesis!Please try to use the "Cesis parallax" it will work for sure!If you have more problems do not hesitate to contact us! Have a nice day! Regards. Katy Help downloading preset demosClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 16, 2018 at 9:46am   2 Most recent comment from TheFox Support:Hello again,Katy please avoid to create duplicated tickets, our team won't reply any faster, please check the first ticket you published, thanks in advanceKind regards Giles WP Bakery page builder / slidersClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 16, 2018 at 9:35am   2 Most recent comment from TheFox Support:Hello Giles, thanks for purchasing Cesis!What you need to do is to change the WPbakery page builder settings :https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#use-vcCheck the ... Erica Gir 2 columnsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 13, 2018 at 8:46am   6 Most recent comment from TheFox Support:Hello Erica,So if I understand you are trying to get the same amount of text in each columns?Unfortunately this is not possible even if you have the same amount of character or words, depending the wo ... Erica Gir portfolio tags or category in sidebar widgetClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 11, 2018 at 6:50pm   3 Most recent comment from Erica Gir:ok, thanks! Can't wait to see it!! Pong Social Icons Open in New TabClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 10, 2018 at 9:05pm   6 Most recent comment from TheFox Support:Hello Pong,We logged and fixed the problem it seems that there was a problem when you paste it.Kind regards Jonathan Purchase codeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 9, 2018 at 8:42am   2 Most recent comment from TheFox Support:Hello Jonathan,Can you please try to register your code again.It should be working now.Sorry for the inconvenience.Kind regards Kalesh Download updateClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 9, 2018 at 8:39am   2 Most recent comment from TheFox Support:Hello Kalesh,You can activate the auto update using the "Envato market" plugin we include in the theme, this way you won't have to change the folder directly.For more information :Theme updateIf you ... Pong Groups & Tags on Staff ElementClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 9, 2018 at 8:04am   7 Most recent comment from TheFox Support:Hello Pong,There is no problem, they just need to check the feedback of our customers before telling us if they will implement it or not, but it seems to be a good idea so you have a big chance that t ... Erica Gir WPBakery problem with listClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 8, 2018 at 9:10am   2 Most recent comment from TheFox Support:Hello Erica, I think the problem is this part : "[{"icon":"fa-rightarrow2","text":"Design by: CRS Silat"},{"icon":"fa-rightarrow2","text":"Catalogo/i di riferimento: Secondo Natura, Catalogo Tecnico ... Erica Gir breadcrumbs - how to take out the date from single product pagesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 8, 2018 at 8:03am   4 Most recent comment from TheFox Support:Hello again,unfortunately this is not possible without theme modification.I am sorry but we can't provide the code for this since it is complicated.I hope you can understand.Kind regards