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Public Tickets

Jay Header ProblemClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 2, 2018 at 10:42am   5 Most recent comment from TheFox Support:Hello Jay,Glad to hear that was a cache issue.You mean the preset part is still not working?If only the preset part is not working it is a problem related to the server settings.the recommended setti ... Rohit Walia Edit sliderClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 31, 2018 at 8:50pm   4 Most recent comment from TheFox Support:Hello Rohit,Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. loiclemee Header button translationClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 30, 2018 at 7:36pm   2 Most recent comment from TheFox Support:Hello Loic,Yes, you can translate the header button using the WPML, you just need to make sure you have "String translation" module installed.In fact if you need more help, you should contact the WPML ... Pong Maps JavaScript APIClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 30, 2018 at 10:07am   3 Most recent comment from TheFox Support:Hello Pong,Unfortunately no, there is no free plan.Google changed and now you need to pay to use their map API.I think if you register you will get a free 300$ coupon, so if you only use it on 1 site ... Pong Use Custom Fonts with ElementsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2018 at 9:47pm   4 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Erica Gir cannot add sidebarClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 28, 2018 at 9:01am   8 Most recent comment from TheFox Support:Hello Erica,Oh, if you want to set a different content block for different category and tag's pages, this is not possible unfortunately.To achieve something like this it would require modifications o ... Jaime Uploading the demo contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2018 at 9:18am   7 Most recent comment from TheFox Support:Hello Jaime,This is the Title bar, you can remove it from the page settings :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#set-page-titleOr if you want ... Erica Gir mix horizontal and vertical picture in product pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2018 at 9:11am   2 Most recent comment from TheFox Support:Hello Erica,Unfortunately this is not possible, the first thumbnail should be the same size, make sure to set your thumbnail size correctly from WooCommerce settings then try to regenerate thumbnail. ... merry effendi font size for paragraphClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2018 at 8:52am   6 Most recent comment from TheFox Support:Hope that helpedDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Erica Gir change layout of category page of postClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 26, 2018 at 7:32am   4 Most recent comment from TheFox Support:Hello Erica,Our theme doesn't support the description option, we didn't include it.We will ask our dev for an option for this and see if they can make a change to the theme.Kind regards Daron George Logo not showing upClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 1:49pm   5 Most recent comment from TheFox Support:Hello George,Glad that you have been able to fix the problemSorry that our reply was not detailed enough to help you in the first time.Do not hesitate to contact us if you have more questions. Have ... Jimmy Gagné ghost imagesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 10:38am   3 Most recent comment from TheFox Support:Hello Jimmy,Go to Cesis > General settingsYou have set an image for the "Body Background Color / Image" option.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Jimmy Gagné ErrorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 10:31am   6 Most recent comment from TheFox Support:Hello Jimmy,You can install the new version or remove the current theme you won't loose any of your settings.To update the theme :Theme updateDo not hesitate to contact us if you have more questions. ... Pong Scroll Up buttonClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 10:27am   3 Most recent comment from TheFox Support:Glad you have been able to find it!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Sharon DeSize Hero BannerClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 10:00am   2 Most recent comment from TheFox Support:Hello Sharon,How did you created the slider?This should be editable from the Slider settings.The other option is to import one of our slider we made with "custom blocks" and modify it.To learn more a ...