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Public Tickets

Hélio Félix Google Maps API Error - ExpiredKeyMapErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 2, 2018 at 5:55pm   2 Most recent comment from TheFox Support:Hello Felix,Yes, now google maps api isn't free anymore.Please update to the latest version our theme should let you put your own api code and explain how to get one.Do not hesitate to contact us if y ... Andrew Silaghi Weird text in header of Cesis Modern Business Demo pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 2, 2018 at 9:57am   7 Most recent comment from TheFox Support:Mads,Please create a private ticket and give us access to your dashboard so we can check the problem.Kind regards Olav A. Dybdahl Google fonts not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 1, 2018 at 1:36pm   6 Most recent comment from TheFox Support:Hello Olav,Please re-try with the steps we sent you in the previous ticket.Make sure to deactivate all the plugins, clear server and browser cache then :- Switch to WordPress default theme. - Remove ... Blake Rice Unable to Register w/ Purchase CodeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 31, 2018 at 6:39pm   4 Most recent comment from TheFox Support:You're welcome, glad to have been able to help !Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Energybusinesscorp PostsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2018 at 10:16pm   4 Most recent comment from TheFox Support:Hello Energybusiesscorp, Did you set "featured image" for your posts? When you are editing a post the three things you need to check : https://drive.google.com/file/d/1vEHkPzkBjc1hU-GSCw1C8w6pSc7k0 ... Matteo Sodi We deleted an account with an active licenseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2018 at 10:09pm   2 Most recent comment from TheFox Support:Hello Matteo, thanks for purchasing Thefox!We removed the license and you should be able to re-use it now.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Pong CSS Animation DurationClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2018 at 9:55am   2 Most recent comment from TheFox Support:Hello again,Unfortunately this is not possible, you can add a delay to set when the animation start but you can't change the animation duration, you would need to edit the theme file to do this.Do not ... Bridget Overson thefox themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 27, 2018 at 7:34pm   2 Most recent comment from TheFox Support:Hello Bridget, thanks for using Thefox!Please check this link :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#set-pageloaderDo not hesitate to contact u ... anthony MenuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2018 at 7:17pm   4 Most recent comment from TheFox Support:Hello Anthony,The id name you used are not correct.You can't use space in the row idcurrently you haveone page_welcomeset as id, change it toone_page_welcomeDo the same thing for all the id and custom ... Jonathan Troubleshooting uploading cesisClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2018 at 7:14pm   2 Most recent comment from TheFox Support:Hello Jonathan, thanks for purchasing Cesis!Please make sure your server use the settings you can find in this article :What To Do If Demo Content Import FailsAlso for the License registration :Can y ... Christopher Multi Language: WPGlobus?Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2018 at 9:36am   4 Most recent comment from TheFox Support:You're welcome,WPML is still the best plugins to use if possible.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Spencer Editing top menu/hero imageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 26, 2018 at 9:13am   2 Most recent comment from TheFox Support:Hello Spencer, thanks for purchasing Cesis!I think you are talking about the "Content block", if you imported demo pages they usually use "Content block" as Banner or Slider.To learn more about conten ... Joey Make Top Bar StickyClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 25, 2018 at 8:20pm   2 Most recent comment from TheFox Support:Hello Joey,Go toCesis > Header settingsand change theUse Sticky Header?*ToYes ( Top bar and main area )Do not hesitate to contact us if you have more questions. Have a nice day! Regards. adeoye elijah FontsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 25, 2018 at 8:18pm   2 Most recent comment from TheFox Support:Hello Adeoye,Currently there is no option to do this but our team is working on a new features that will allow you to do this.You would need to upload your font to the ftp and use then call them using ... Nguyen Van Luc Need support to install themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 25, 2018 at 8:12pm   2 Most recent comment from TheFox Support:Hello Nguyen, thanks for purchasing our theme!If you import the classic demo it will import all the pages.If you dont need all the pages you can import the page one by one from Appearance > Import dem ...