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Public Tickets

Pong Scroll Up buttonClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 10:27am   3 Most recent comment from TheFox Support:Glad you have been able to find it!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Sharon DeSize Hero BannerClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 24, 2018 at 10:00am   2 Most recent comment from TheFox Support:Hello Sharon,How did you created the slider?This should be editable from the Slider settings.The other option is to import one of our slider we made with "custom blocks" and modify it.To learn more a ... Pong Modal Pop Up / LightbosClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 23, 2018 at 7:31am   4 Most recent comment from TheFox Support:Hello Pong,thanks for the feedback, we will let our devs know about those plugins, currently we are working on a big new feature so I can't tell if we will be able to include it in our next update bu ... Pong Max Font SizeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 23, 2018 at 7:29am   4 Most recent comment from TheFox Support:If the container is too small the script will resize it automatically, so you need to use a bigger container for the heading or disable the resize automatically function and use different module depen ... Amrit Sandhu General SettingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 23, 2018 at 6:56am   5 Most recent comment from TheFox Support:Hello Amrit,First if you have loaded 2 times the demo, then you may want to reset the database to clean all the data and re-import the demo, you can do this using the "database reset" plugin.For the ... Pong Logo widthClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 22, 2018 at 9:48am   2 Most recent comment from TheFox Support:Hello Pong,Can you share the site link please?Kind regards Jonathan Content Block ProblemClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 22, 2018 at 9:36am   2 Most recent comment from TheFox Support:Hello Jonathan, This is only the content block image background that doesn't show? What is the phone and version you are using?Also where from instagram can we access your site? Kind regards Pong Custom Menu for Post TypesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 21, 2018 at 2:56pm   3 Most recent comment from Pong:Thank you guys, hope this gets implemented soon :DKeep up the good work! jason How to manipulate size of logo on mobile?Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 21, 2018 at 9:35am   6 Most recent comment from TheFox Support:Hello Jason,Glad to hear that!It was probably a cache problemIt may be a little early to ask but if you could rate our theme 5 stars on themeforest, it would really boost our team motivation! ... Ronald Sidebar Single Product PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 8:11pm   4 Most recent comment from TheFox Support:Hello Ronald,We checked their tutorial, it seems that you need to remove the line 239 ( echo ''; )and257 ( )from our header.php file.Do not hesitate to contact us if you have more questions. Have ... Pong Serving Scaled ImagesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 8:03pm   2 Most recent comment from TheFox Support:Hello Pong,You should ignore this, this is a stupid check from GTmetrix, if you want to make your site retina ready this is literally not possible to achieve.Just try to not use over-sized images but ... Brant Pickard Parallax Not WorkingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2018 at 9:06am   2 Most recent comment from TheFox Support:Hello Brant, thanks for purchasing Cesis!Please try to use the "Cesis parallax" it will work for sure!If you have more problems do not hesitate to contact us! Have a nice day! Regards. Katy Help downloading preset demosClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 16, 2018 at 9:46am   2 Most recent comment from TheFox Support:Hello again,Katy please avoid to create duplicated tickets, our team won't reply any faster, please check the first ticket you published, thanks in advanceKind regards Giles WP Bakery page builder / slidersClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 16, 2018 at 9:35am   2 Most recent comment from TheFox Support:Hello Giles, thanks for purchasing Cesis!What you need to do is to change the WPbakery page builder settings :https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#use-vcCheck the ... Erica Gir 2 columnsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 13, 2018 at 8:46am   6 Most recent comment from TheFox Support:Hello Erica,So if I understand you are trying to get the same amount of text in each columns?Unfortunately this is not possible even if you have the same amount of character or words, depending the wo ...