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Public Tickets

Kate Double Buttons & Related ProjectsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 10:34am   8 Most recent comment from TheFox Support:Ok that's strange, could you create a new ticket with the site and give us access to your dashboard.Thanks. BEN different sequenceClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 10:24am   2 Most recent comment from TheFox Support:Hello Ben, thanks for purchasing Thefox!The problem is that the posts height is different, it seems you removed the description to make the posts all the same size and that fixed the problem.Do not he ... Olain Guirigay Notice after updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 9:59am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Anesu Visual Composer blank after uploadClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2015 at 10:49am   2 Most recent comment from TheFox Support:Hello Anesu, thanks for purchasing Thefox!Can you tell us what is the theme version and wordpress version you are using, also the visual composer version.What you can try to do :- delete the visual co ... Curtis Miller Cache - Recommendations / Settings Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2015 at 10:45am   2 Most recent comment from TheFox Support:Hello Curtis,When looking to the website you sent us it's currently not using Thefox so it's hard to tell.But you may want to use wp super cache plugin, no need to use the minify settings just cache s ... Raj How to apply layouts on my blog page?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 27, 2015 at 7:28am   2 Most recent comment from TheFox Support:Hello Raj,You can add the blog module to the page and set it as your homepage, if you want to change the query order you will have to change the rd_blog.php or ajax-handlers.php if you are using the l ... Joana Marques Portfolio carouselClosed Pre-Sales Questions   Updated November 27, 2015 at 7:25am   2 Most recent comment from TheFox Support:Hello Joana,I am sorry but we only provide support to confirmed purchase, can you please ask your employer to tell you the purchase so you can create a ticket under thefox category or tell him to crea ... Jeremy Wiles Uploaded image quality looks degradedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 27, 2015 at 7:10am   4 Most recent comment from TheFox Support:Hello Jeremy,This is really strange, if the thumbnail generated is use in a big place, the image will take all the width and maybe more big than the original size, this will make the image blurry, but ... Nigel setting sidebars programticallyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 26, 2015 at 9:11am   6 Most recent comment from TheFox Support:Hello Nigel,For the page that use sidebar there is a top padding of 100px for the posts and sidebar, you can change this by adding this custom css ( thefox > styling options ) :#sidebar,#posts { paddi ... Whitney Weird break on 404 and single post blogClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 26, 2015 at 8:28am   6 Most recent comment from TheFox Support:Hello,Can you please go edit the php file and change section def_sectiontosection def_section clearfixThis will fix the problem.Do not hesitate to contact us if you have other questions.Regards Alexander Schaefer How to change text color in front of dark imageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 25, 2015 at 8:45am   2 Most recent comment from TheFox Support:Hello Alexander,You can edit the blog post carousel module from the page and change the color of the module,Do not hesitate to contact us if you have other questions.Regards dinesh Mobile menuClosed Pre-Sales Questions   Updated November 24, 2015 at 10:53am   2 Most recent comment from TheFox Support:Hello,I am sorry but can you please create a new ticket under thefox category so we can verify the purchase.We don't do support for unverified ticket.I hope you can understand.Regards TEK How can I link to a specific tabClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 24, 2015 at 10:12am   2 Most recent comment from TheFox Support:Hello Tek,We use different tab so this won't work, can you give us a link to your website, we maybe able to guide you how to do this using our tabs.Regards Mike Light logo comes up when the site is shared to FacebookClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 24, 2015 at 9:55am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards Karim Revolution SliderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 23, 2015 at 10:31am   2 Most recent comment from TheFox Support:Hello Karim,Go to Appearance > install plugins.There you should be able to re-install the plugin.Do not hesitate to contact us if you have other questions.Regards