Public Tickets
Adam
Not loadingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 21, 2015 at 10:16am
3
Most recent comment from TheFox Support:Hello Adam,It seems you had a problem while the demo import.Please go edit the page you want to use and click "Update" then you should be able to access the page.Do not hesitate to contact us if you h ...
George K
Lightbox doesn't appearClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 21, 2015 at 10:10am
4
Most recent comment from TheFox Support:Hello George,Glad to hear you have been able to fix the problem!Do not hesitate to contact us if you have other questions.Regards
Mike
Staff columns not displaying correctlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 19, 2015 at 11:40am
6
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Have a nice weekend!Regards
Remko
No pictures/phots once imported demo contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 18, 2015 at 9:32am
2
Most recent comment from TheFox Support:Hello Nemko, thanks for purchasing Thefox!The pictures we use in our demo need copyright so have been modified by placeholder.For the slider you need to import the slider you want to use, you should f ...
Daniel Eskandar
getContext Function generates 50'000 errorsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 18, 2015 at 9:05am
2
Most recent comment from TheFox Support:Hello Daniel, thanks for purchasing Thefox!What you should do to improve your website speed :- enable gzip compression for your server- improve your image ( using wpsmush plugin for example )The error ...
Mike
Possible to allow "authors" to edit staff members?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 18, 2015 at 8:48am
1
Most recent comment from Mike:Hello,Is it possible to grant permissions to author level status users to edit staff members? I've tried adding several user role plugins and nothing I've tried so far has worked.Thanks!
Joel
Tables with link or imageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 17, 2015 at 11:22am
7
Most recent comment from TheFox Support:Hello Joel,When you have copied the HTML, you need to put it in the Raw HTML moduleSee screenshot : https://drive.google.com/file/d/0B4U2I7SLFLQYZnRKcTdqVklURFk/view?usp=drivesdkUnfortunately this is ...
toni
WMPL problemsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 17, 2015 at 10:43am
4
Most recent comment from TheFox Support:Hello Toni,Could you please update thefox to the latest version which is 1.34I think that could fix the problem.If that still doesn't please send us a private reply with an user info so we can log in ...
Filippo
Home Page Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2015 at 1:03pm
4
Most recent comment from TheFox Support:Helle again,you're welcomeIf you are talking about the top image ( Dream big think different ) this is revolution slider.Do not hesitate to contact us if you have other questions.Regards
Jesper
Visual Composer plugin - Update failureClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2015 at 12:46pm
6
Most recent comment from TheFox Support:Hello Tomas,Make sure you have the theme version 1.34 installed.Delete the visual composergo to appearance > install plugins to install the version 4.8.1 of the visual composerWe are currently working ...
Otavio
Translate ButtonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2015 at 12:00pm
4
Most recent comment from TheFox Support:You're welcome!Glad to hear that!Do not hesitate to contact us if you have other questions.Regards
Mohammad Rasti
Some Problem with FoxClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2015 at 11:57am
2
Most recent comment from TheFox Support:Hello Mohammad, thanks for purchasing Thefox!1. Using 2 blog module with the load more navigation unfortunately doesn't work.2. This is strange, can you tell us which module or what the blog post cont ...
Felipe
Blog resized imagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2015 at 11:26am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards
Eunice
compatibility to MailChimpClosed
Pre-Sales Questions
Updated December 10, 2015 at 11:13am
2
Most recent comment from TheFox Support:Helle Eunice, thanks for contacting us!We don't have a special module or design ready for mailchimp but the plugin should works fine with our theme ( we just don't have special design or visual compos ...
John
Remove clicking ability on Sponsor / Partner pluginClosed
Pre-Sales Questions
Updated December 9, 2015 at 11:00am
2
Most recent comment from TheFox Support:Hello John,can you tell us the version of the theme you are using?We have fixed this in our latest update, please update the theme and don't put any link and the click should be removed.Do not hesitat ...