Public Tickets
Kevin
Editing Bolded Text in Custom HeadingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 29, 2015 at 2:38pm
2
Most recent comment from TheFox Support:Hello Kevin,thanks for purchasing Thefox!Please try to delete the visual composer and install the version we joined to this reply.Do not hesitate to contact us if you have more questions.Regards
Terrymcd
Change product image sizeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 29, 2015 at 2:30pm
13
Most recent comment from TheFox Support:Hello,We see there are some custom css that need to be remove :.caroufredsel_wrapper { max-width: 300px; max-height: 400px; }instead try to use the following css the change the related image size :.re ...
Bartek
Can't browse portfolio within tag?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 29, 2015 at 1:40pm
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.Regards
Carlton
HEADERClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 29, 2015 at 1:34pm
17
Most recent comment from TheFox Support:Hello,
that's really strange,
then please paste this custom css and change the 200px :
header { background: url("http://healthyyouthusa.org/wp-content/uploads/2015/07/healthy_usa_banner2.png") cent ...
Wyfenbok LLC
MAJOR BUG: Single Image Module cause crash and corruption of the pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 28, 2015 at 11:44am
2
Most recent comment from TheFox Support:Hello, this problem is because the visual composer version you are using is not compatible with the version of wordpress and the version of the theme you are using.Please go to plugins and Delete the ...
Justin
header Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 26, 2015 at 9:33am
3
Most recent comment from TheFox Support:Hello Justin, thanks for purchasing Thefox!Glad you have been able to fix it!Do not hesitate to contact us if you have other questions.Have a nice weekend!Regards
Christian
Navigation BarClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 25, 2015 at 10:57am
4
Most recent comment from TheFox Support:Glad to have been able to help you!Do not hesitate to contact us if you have other questions.Regards
Florcit
Regular License KeyClosed
Pre-Sales Questions
Updated September 25, 2015 at 10:56am
2
Most recent comment from TheFox Support:Hello Florcit,Please create a new ticket under "Thefox" category so we can verifiy your purchase.Also the theme include the 4.7 version of the visual composer, you should be able to use everything nee ...
Christopher
transparent mobile menu w/ white logoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 25, 2015 at 9:03am
4
Most recent comment from TheFox Support:Hello,Unfortunately this is not possible without creating a new page template and a new footer template.Copy the footer.php and name it footer-white.phpthen go edit the footer-white.php and changerd_m ...
chetan
VIDEO EMBEDDED CODE Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 25, 2015 at 8:46am
2
Most recent comment from TheFox Support:Hello Chetan,Unfortunately this is not possible, you can set the video using an embed code when creating the portfolio item but there is currently not option to play the video instead of going to the ...
Chris
Problem with rowsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 24, 2015 at 9:45am
3
Most recent comment from TheFox Support:Hello Chris, thanks for purchasing Thefox!You need to edit the row and set the type to full width content or full width background.Please check our documentation :http://thefoxwp.com/wp-content/themes ...
Christian
Double buttons after update of themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 24, 2015 at 7:23am
4
Most recent comment from TheFox Support:Glad to hear that!Thanks for the kind words!Do not hesitate to contact us if you have other questions.Regards
Keith
Partner CarouselClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 23, 2015 at 11:39am
2
Most recent comment from TheFox Support:Hello Keith,I think you should be able to change the rotation speed from the module.What version of the theme and of the visual composer are you using?Regards
boleavladut
Mock-upClosed
Pre-Sales Questions
Updated September 23, 2015 at 10:20am
8
Most recent comment from TheFox Support:You're welcome!Thanks for the kind words!Do not hesitate to contact us if you have other questions.Regards!
Christopher
No footer for full-screen sliderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 23, 2015 at 9:17am
2
Most recent comment from TheFox Support:Hello Christopher,go edit the page and click the "page settings" button : https://drive.google.com/open?id=0B4U2I7SLFLQYM1dZY0RvZUZ3dkkThen add this custom css :#footer_bg { display:none; }Do not hesi ...