Public Tickets
Thao
PSD Files of TheFox Wordpress ThemeClosed
Pre-Sales Questions
Updated September 14, 2015 at 11:12am
6
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards
Jesper
form styles on mobile devicesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 13, 2015 at 11:01am
4
Most recent comment from TheFox Support:Hi Jesper, thanks for the feedback!We will add this to our next update!Thanks a lot, hope you had a nice weekendDo not hesitate to contact us if you have other questions.Regards
geo gil
pluginsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 13, 2015 at 11:00am
2
Most recent comment from TheFox Support:Hello Geo, thanks for purchasing Thefox!If you have problems with installing the plugins you can install the plugins from the dashboard, go to the includes/plugins folder and you will find all the zip ...
jesus pulido
Single imageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 12, 2015 at 1:59pm
4
Most recent comment from TheFox Support:You need to update the visual composer.Remove the visual composer, go to appearance > install plugins to install the new version.We did it for you, it should be working now.Do not hesitate to contact ...
Alec Tao
Revolution sliderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 11, 2015 at 7:41am
4
Most recent comment from TheFox Support:Hi Alec, glad to have been able to help you!About your blog page, are you creating it using the blog module or have you it set as posts pages? ( settings > reading )If you have it set as your blog pag ...
Ernie
Can't create a portfolio correctlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 10, 2015 at 12:21pm
2
Most recent comment from TheFox Support:Hello Ernie, thanks for purchasing Thefox!If you have created your portfolio post then you need to create the portfolio page using the portfolio module : http://thefoxwp.com/wp-content/themes/TheFox/i ...
Whitney
Pages not saving consistantlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 10, 2015 at 11:09am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards
Wyfenbok LLC
Blog Date FormatClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 10, 2015 at 10:38am
4
Most recent comment from TheFox Support:Hello,We also have other customers asking about the date, so our team is going to make change about the date so the user will be able to set the date settings from wordpress dashboard.Thanks for your ...
Aaron
How to make content images retina readyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 10, 2015 at 10:36am
2
Most recent comment from TheFox Support:Hello Aaron,To set the image retina ready, you need to set double size image.If you set the thumbnail size to 200x50 the wordpress will create a thumbnail 200x50 so the image wont be retina ready.The ...
Giacomo
Expert content + rev slider 5Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 10, 2015 at 10:24am
20
Most recent comment from TheFox Support:Hello, just copy and paste the index.php in the child folder, from ftp yes.Do not hesitate to contact us if you have other questions.Regards
nitin
Issue with Product PageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 9, 2015 at 12:01pm
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards
Ramon
Fatal ErrorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 8, 2015 at 10:48am
2
Most recent comment from TheFox Support:Hello Ramon, thanks for purchasing Thefox!Please delete the visual composer plugins, then go to appearance > install plugins to install the new version of the visual composer.This should fix the probl ...
Krito
issue with image sizesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 8, 2015 at 10:44am
6
Most recent comment from TheFox Support:Hello,Glad to hear you have been able to fix the problem,In fact the problem you had was the visual composer not being updated.Do not hesitate to contact us if you have other questions.Regards
Enes Bilgin
Enable Comments on Staff Member PagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 7, 2015 at 11:28am
2
Most recent comment from TheFox Support:Hello Enes, thanks for purchasing Thefox!You need to add the discussion option and enable the single staff posts.If you don't know how to do this please give us access to your wordpress dashboard.Rega ...
Dzung
Display main menu in tablet screenClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 7, 2015 at 10:58am
6
Most recent comment from TheFox Support:Hello,Unfortunately to do this you would have to change the javascript ( customjs,js file ).This is not an easy thing to change.Sorry for not being able to help you this time.Do not hesitate to contac ...