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Public Tickets

Wyfenbok LLC Blog Date FormatClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 10:38am   4 Most recent comment from TheFox Support:Hello,We also have other customers asking about the date, so our team is going to make change about the date so the user will be able to set the date settings from wordpress dashboard.Thanks for your ... Aaron How to make content images retina readyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 10:36am   2 Most recent comment from TheFox Support:Hello Aaron,To set the image retina ready, you need to set double size image.If you set the thumbnail size to 200x50 the wordpress will create a thumbnail 200x50 so the image wont be retina ready.The ... Giacomo Expert content + rev slider 5Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 10:24am   20 Most recent comment from TheFox Support:Hello, just copy and paste the index.php in the child folder, from ftp yes.Do not hesitate to contact us if you have other questions.Regards nitin Issue with Product PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 9, 2015 at 12:01pm   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Ramon Fatal ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 8, 2015 at 10:48am   2 Most recent comment from TheFox Support:Hello Ramon, thanks for purchasing Thefox!Please delete the visual composer plugins, then go to appearance > install plugins to install the new version of the visual composer.This should fix the probl ... Krito issue with image sizesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 8, 2015 at 10:44am   6 Most recent comment from TheFox Support:Hello,Glad to hear you have been able to fix the problem,In fact the problem you had was the visual composer not being updated.Do not hesitate to contact us if you have other questions.Regards Enes Bilgin Enable Comments on Staff Member PagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 7, 2015 at 11:28am   2 Most recent comment from TheFox Support:Hello Enes, thanks for purchasing Thefox!You need to add the discussion option and enable the single staff posts.If you don't know how to do this please give us access to your wordpress dashboard.Rega ... Dzung Display main menu in tablet screenClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 7, 2015 at 10:58am   6 Most recent comment from TheFox Support:Hello,Unfortunately to do this you would have to change the javascript ( customjs,js file ).This is not an easy thing to change.Sorry for not being able to help you this time.Do not hesitate to contac ... Xavier Single Button ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 6, 2015 at 12:59pm   2 Most recent comment from TheFox Support:Hello Xavier,If you are using the version 1.32 of thefox :Please delete the visual composer, then go to appearance > install plugin to reinstall the visual composer ( this will install the newest vers ... Xavier Add New Page ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 6, 2015 at 12:58pm   2 Most recent comment from TheFox Support:Hello Xavier,If you are using the version 1.32 of thefox :Please delete the visual composer, then go to appearance > install plugin to reinstall the visual composer ( this will install the newest vers ... João Vicente Santos Page will not loadClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 6, 2015 at 12:54pm   6 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Toni Mobile The Fox themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 6, 2015 at 11:57am   2 Most recent comment from TheFox Support:Hello Toni,Unfortunately I don't think this is possible without adding a lot of php functions, there is maybe a plugin that can do a something similar but you will still have to change the mobile them ... Dreamstate digital business demoClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 5, 2015 at 11:11am   2 Most recent comment from TheFox Support:Hello,If you have imported the demo then now you need to set the homepage, import the revolution slider ( if you want to use the slider ) and set the menu.You can check the documentation to see how t ... Martijn van Winden VCompClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 5, 2015 at 10:11am   2 Most recent comment from TheFox Support:Hello Martin,That's really strange, could you try to re-install the visual composer, or remove visual composer and theme and re-install everything.Have you any error? ( check the error log of your ser ... Jérémie Still layout problemsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 4, 2015 at 10:51am   4 Most recent comment from TheFox Support:Hello Jeremie,You are right, we didn't noticed the problem still here for the nav type 15~18 Please go edit the media-queries_wide.css on line 581 :You should see header nav ul { display:none!i ...