Public Tickets
Wyfenbok LLC
MAJOR BUG: Single Image Module cause crash and corruption of the pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 28, 2015 at 11:44am
2
Most recent comment from TheFox Support:Hello, this problem is because the visual composer version you are using is not compatible with the version of wordpress and the version of the theme you are using.Please go to plugins and Delete the ...
Justin
header Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 26, 2015 at 9:33am
3
Most recent comment from TheFox Support:Hello Justin, thanks for purchasing Thefox!Glad you have been able to fix it!Do not hesitate to contact us if you have other questions.Have a nice weekend!Regards
Christian
Navigation BarClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 25, 2015 at 10:57am
4
Most recent comment from TheFox Support:Glad to have been able to help you!Do not hesitate to contact us if you have other questions.Regards
Florcit
Regular License KeyClosed
Pre-Sales Questions
Updated September 25, 2015 at 10:56am
2
Most recent comment from TheFox Support:Hello Florcit,Please create a new ticket under "Thefox" category so we can verifiy your purchase.Also the theme include the 4.7 version of the visual composer, you should be able to use everything nee ...
Christopher
transparent mobile menu w/ white logoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 25, 2015 at 9:03am
4
Most recent comment from TheFox Support:Hello,Unfortunately this is not possible without creating a new page template and a new footer template.Copy the footer.php and name it footer-white.phpthen go edit the footer-white.php and changerd_m ...
chetan
VIDEO EMBEDDED CODE Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 25, 2015 at 8:46am
2
Most recent comment from TheFox Support:Hello Chetan,Unfortunately this is not possible, you can set the video using an embed code when creating the portfolio item but there is currently not option to play the video instead of going to the ...
Chris
Problem with rowsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 24, 2015 at 9:45am
3
Most recent comment from TheFox Support:Hello Chris, thanks for purchasing Thefox!You need to edit the row and set the type to full width content or full width background.Please check our documentation :http://thefoxwp.com/wp-content/themes ...
Christian
Double buttons after update of themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 24, 2015 at 7:23am
4
Most recent comment from TheFox Support:Glad to hear that!Thanks for the kind words!Do not hesitate to contact us if you have other questions.Regards
Keith
Partner CarouselClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 23, 2015 at 11:39am
2
Most recent comment from TheFox Support:Hello Keith,I think you should be able to change the rotation speed from the module.What version of the theme and of the visual composer are you using?Regards
boleavladut
Mock-upClosed
Pre-Sales Questions
Updated September 23, 2015 at 10:20am
8
Most recent comment from TheFox Support:You're welcome!Thanks for the kind words!Do not hesitate to contact us if you have other questions.Regards!
Christopher
No footer for full-screen sliderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 23, 2015 at 9:17am
2
Most recent comment from TheFox Support:Hello Christopher,go edit the page and click the "page settings" button : https://drive.google.com/open?id=0B4U2I7SLFLQYM1dZY0RvZUZ3dkkThen add this custom css :#footer_bg { display:none; }Do not hesi ...
Devin
Custom ColumsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 22, 2015 at 8:17am
2
Most recent comment from TheFox Support:Hello Devin, thanks for purchasing Thefox!Do you have this problem on the backend or front end?You may need to separate this in two row, 1/1 and 1/2 + 1/2Do not hesitate to contact us if you have othe ...
Chris
My Site shows double buttonsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 22, 2015 at 8:09am
2
Most recent comment from TheFox Support:Hello Chris,the problem is that you have update wordpress to 4.3 and your are using the theme version and visual composer version that are not compatible.First delete the visual composer, then update ...
Suvi Tikka
How do I add my logo in the footerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 22, 2015 at 7:56am
2
Most recent comment from TheFox Support:Hello,If you want to have the logo full width and retina ready in the footer you just need to use a big logo ( double width of the widget ) and this will make the logo retina ready.If you want to redu ...
chetan
demo import Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 20, 2015 at 10:04am
9
Most recent comment from TheFox Support:Hello,For the page that doesn't load, please go edit the page and just click the update button, then you should be able to access the page from the front end.For the picture, they have been replaced b ...