Public Tickets
Martijn van Winden
menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 29, 2015 at 1:39pm
4
Most recent comment from TheFox Support:Hello Martijn,We published an update for our theme, when the theme is approved you will receive a mail from envato.Then download and update the theme and also update the visual composer plugins, that ...
Adam
Backend editor not appear for blog postsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 29, 2015 at 1:34pm
2
Most recent comment from TheFox Support:Hi Adam,Click on the visual composer tab then check the checkbox for the post type you want to be able to use the visual composer then click saves changes, even if the checkbox is already checked clic ...
Adam
Comments on Pages?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 29, 2015 at 1:33pm
2
Most recent comment from TheFox Support:Hi Adam,If you want to do this go edit the page.php and replacethe_content();bythe_content(); comments_template();Then when editing the page click on the screen options ( top right of the page ) and ...
Kyriakos
Portfolio link to another page.Closed
Pre-Sales Questions
Updated August 29, 2015 at 1:14pm
2
Most recent comment from TheFox Support:Hello, sorry for the late reply.About the portfolio this is not possible without modifying a number of files.For the visual composer you should be able to enable it, click on the visual composer tab a ...
Ryan
Problem with Coming Soon PageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 28, 2015 at 9:09am
2
Most recent comment from TheFox Support:Hello Ryan,First add this custom css ( thefox > styling options ) :#coming_soon_form input[type=button] { width: auto; }That should fix the problem.The coming page is created using the page template, ...
Ryan
Image Link Target BugClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 28, 2015 at 8:13am
2
Most recent comment from TheFox Support:Hello Ryan,You should downgrade wordpress to 4.2.4 since the visual composer is currently not compatible.If you still keep using 4.3 you will have problem in most of the modules.Regards
Ryan
Problem with ButtonsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 28, 2015 at 8:11am
2
Most recent comment from TheFox Support:Hello Ryan,This problem is because the visual composer plugin is not compatible with WordPress 4.3.If you want to fix this for the moment you have 2 options.1. Downgrade WordPress to 4.2.42. Disable W ...
Alysson
Landing PageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 27, 2015 at 10:51am
2
Most recent comment from TheFox Support:Hello Alysson, thanks for purchasing Thefox!If you have imported the demo then please check this documentation page : http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documen ...
Serena
I can't understand the results on pagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 27, 2015 at 10:35am
2
Most recent comment from TheFox Support:Hello Serena,That's strange, you got a space on the right of your posts.Could you please give us access to your dashboard so we can check what's wrong?To hide the title bar and breadcrumbs add this cu ...
Monika
Ubermenu and Privet Content doesn't workClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 26, 2015 at 2:32pm
2
Most recent comment from TheFox Support:Hello Monika, thanks for purchasing Thefox!Sorry but we didn't test the Ubermenu and don't have the plugin so can't make the test.Also we don't do support for third party plugins.Sorry for not being a ...
João Vicente Santos
Image with animation and hover textClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 26, 2015 at 8:14am
6
Most recent comment from TheFox Support:Hello,The update we made was just changing our theme screenshot, our designer made a miss and send an update notifications to all buyer.Our team already made the fix but we are waiting on the visual c ...
Giacomo
Products woocommerceClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 26, 2015 at 7:38am
8
Most recent comment from TheFox Support:Hi again,In fact if you are having a website that works, then no need to update anything.If there is security update or such then maybe you should update but when something is working no need to fix i ...
Gabriel
Problems loading demo contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 25, 2015 at 9:08pm
4
Most recent comment from TheFox Support:Thanks a lot.It may be a problem with the new version of wordpress and the theme importer.We will check this for our next update.Regards
Cayden
Internet Explorer Display IssuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 25, 2015 at 9:05am
6
Most recent comment from TheFox Support:You're welcome.We already made the changes, now we are waiting for the visual composer team to come with an update for their plugins.Regards
brian
Staff carousel image sizesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 24, 2015 at 11:30am
4
Most recent comment from TheFox Support:Glad to hear you like our support, again sorry for not being able to help you with your current problem.Do not hesitate to contact us if you have other questions.Regards