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Public Tickets

Justin header Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2015 at 9:33am   3 Most recent comment from TheFox Support:Hello Justin, thanks for purchasing Thefox!Glad you have been able to fix it!Do not hesitate to contact us if you have other questions.Have a nice weekend!Regards Christian Navigation BarClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 25, 2015 at 10:57am   4 Most recent comment from TheFox Support:Glad to have been able to help you!Do not hesitate to contact us if you have other questions.Regards Florcit Regular License KeyClosed Pre-Sales Questions   Updated September 25, 2015 at 10:56am   2 Most recent comment from TheFox Support:Hello Florcit,Please create a new ticket under "Thefox" category so we can verifiy your purchase.Also the theme include the 4.7 version of the visual composer, you should be able to use everything nee ... Christopher transparent mobile menu w/ white logoClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 25, 2015 at 9:03am   4 Most recent comment from TheFox Support:Hello,Unfortunately this is not possible without creating a new page template and a new footer template.Copy the footer.php and name it footer-white.phpthen go edit the footer-white.php and changerd_m ... chetan VIDEO EMBEDDED CODE Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 25, 2015 at 8:46am   2 Most recent comment from TheFox Support:Hello Chetan,Unfortunately this is not possible, you can set the video using an embed code when creating the portfolio item but there is currently not option to play the video instead of going to the ... Chris Problem with rowsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2015 at 9:45am   3 Most recent comment from TheFox Support:Hello Chris, thanks for purchasing Thefox!You need to edit the row and set the type to full width content or full width background.Please check our documentation :http://thefoxwp.com/wp-content/themes ... Christian Double buttons after update of themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2015 at 7:23am   4 Most recent comment from TheFox Support:Glad to hear that!Thanks for the kind words!Do not hesitate to contact us if you have other questions.Regards Keith Partner CarouselClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2015 at 11:39am   2 Most recent comment from TheFox Support:Hello Keith,I think you should be able to change the rotation speed from the module.What version of the theme and of the visual composer are you using?Regards boleavladut Mock-upClosed Pre-Sales Questions   Updated September 23, 2015 at 10:20am   8 Most recent comment from TheFox Support:You're welcome!Thanks for the kind words!Do not hesitate to contact us if you have other questions.Regards! Christopher No footer for full-screen sliderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2015 at 9:17am   2 Most recent comment from TheFox Support:Hello Christopher,go edit the page and click the "page settings" button : https://drive.google.com/open?id=0B4U2I7SLFLQYM1dZY0RvZUZ3dkkThen add this custom css :#footer_bg { display:none; }Do not hesi ... Devin Custom ColumsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 22, 2015 at 8:17am   2 Most recent comment from TheFox Support:Hello Devin, thanks for purchasing Thefox!Do you have this problem on the backend or front end?You may need to separate this in two row, 1/1 and 1/2 + 1/2Do not hesitate to contact us if you have othe ... Chris My Site shows double buttonsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 22, 2015 at 8:09am   2 Most recent comment from TheFox Support:Hello Chris,the problem is that you have update wordpress to 4.3 and your are using the theme version and visual composer version that are not compatible.First delete the visual composer, then update ... Suvi Tikka How do I add my logo in the footerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 22, 2015 at 7:56am   2 Most recent comment from TheFox Support:Hello,If you want to have the logo full width and retina ready in the footer you just need to use a big logo ( double width of the widget ) and this will make the logo retina ready.If you want to redu ... chetan demo import Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2015 at 10:04am   9 Most recent comment from TheFox Support:Hello,For the page that doesn't load, please go edit the page and just click the update button, then you should be able to access the page from the front end.For the picture, they have been replaced b ... Kory Single Buttons are Creating additional boxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2015 at 9:57am   9 Most recent comment from TheFox Support:Hello, or the button it's because you are using wordpress 4.3 or higher and using a theme version and visual composer version that is not compatible with the 4.3To fix the problem, delete the visual c ...