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Public Tickets

SaneChoiceLtd Mobile Menu Change post UpgradeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 2, 2015 at 8:20am   3 Most recent comment from TheFox Support:Glad to see you have been able to resolved the issue,We should have added a link with the changelog about the mobile menu.Thanks for the detailed post.Regards SaneChoiceLtd Search ResultsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2015 at 9:48am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards Elvis Yuen Editing Post FormatClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2015 at 8:36am   2 Most recent comment from TheFox Support:Hi,Unfortunately this is not possible without modifying the theme file.If you want to do this for the blog you will need to modify the rd_blog.php and ajax-handlers.phpDo not hesitate to contact us if ... Andrea Video background on mobileClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2015 at 8:33am   4 Most recent comment from TheFox Support:Hi, you're welcomeFor the first options, if you do this for every row then maybe it will take a little more time to load the page but depending on the content it won't really be a big change.If you se ... Päivi Missing strings in english language filesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2015 at 8:12am   6 Most recent comment from TheFox Support:You're welcome!Thanks for letting us know, about the 4k icons we will check what the problem.Sorry for the inconvenience and thanks for your feedback.Regards Christopher Sticky header on boxed layutClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2015 at 3:34pm   2 Most recent comment from TheFox Support:Hello Christopher,Sorry for the late reply.You can do this by adding this custom css :#header_container { z-index:1 ; }that should do the trick.Do not hesitate to contact us if you have other question ... Tadeh EDDClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2015 at 1:07pm   2 Most recent comment from TheFox Support:Hello Tad,Thanks for your kinds words.Currently our themes doesn't have its own custom design for those plugins so having the dropdown we use for woocommerce won't be possible without modifiying or cr ... Douglas failing to loadClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2015 at 12:54pm   4 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have other questions.Regards Kory Sort Portfolio by Category Rather than TagsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2015 at 12:39pm   4 Most recent comment from TheFox Support:Hello Kory,Thanks for your feedback!Do not hesitate to contact us if you have other questions.Regards Andrew Logo on Menu looks distortedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2015 at 12:12pm   2 Most recent comment from TheFox Support:Hello Andrew,On our screen it looks fine,This something happen when the original image is too big, if you have set the logo size to 150px just set the logo original image to be 300px width.Do not hesi ... Jeremy Wordpress MemoryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2015 at 4:25pm   3 Most recent comment from TheFox Support:Hello Jeremy, thanks for purchasing Thefox!You should raise the memory limit of your server, that should fix all the problems.If you don't know how to do this your host should be able to help you.Do n ... TEK Footer input areaClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2015 at 4:24pm   3 Most recent comment from TheFox Support:Hello Tuan,Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Сергій Stunning Slideshow ImageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2015 at 3:42pm   4 Most recent comment from TheFox Support:Hello,to do this you just need to use the "Images carousel" module, and set the style to : Images in box with thumbnail for navigationDo not hesitate to contact us if you have other questions.Regards Veronica Duplicated buttonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2015 at 3:07pm   2 Most recent comment from TheFox Support:Hello,Please delete the visual composer and install the version we joined to this reply.Then go edit the page with the buttons and edit the buttons then update the page.Do not hesitate to contact us i ... Kevin Editing Bolded Text in Custom HeadingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2015 at 2:38pm   2 Most recent comment from TheFox Support:Hello Kevin,thanks for purchasing Thefox!Please try to delete the visual composer and install the version we joined to this reply.Do not hesitate to contact us if you have more questions.Regards