Public Tickets
jay
Where is the video tutorial?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2015 at 11:55am
7
Most recent comment from TheFox Support:Hello Rick,Unfortunately when we updated the theme a lot of thing changed and no the video are not longer useful,You can find the theme documentation here : http://thefoxwp.com/wp-content/themes/TheFo ...
Rick
Styling Features/FunctionalitiesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2015 at 11:53am
2
Most recent comment from TheFox Support:Hello Rick, thanks for purchasing Thefox!1) For the parallax on mouse over this can be done using the revolution slider.2) We don't have a fixed footer options for our theme but if you want to have th ...
Glyn
Full Width ProblemClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2015 at 11:45am
2
Most recent comment from TheFox Support:Hello Glyn,We replied to your other ticket.Do not hesitate to contact us if you have other questions.Regards
Josh
Theme Not AvailableClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2015 at 11:40am
5
Most recent comment from TheFox Support:Hello Josh,The theme is now avaible for download!Do not hesitate to contact us if you have other questions.Regards
Kyriakos
Author name in postsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2015 at 11:40am
4
Most recent comment from TheFox Support:Hello,Then please edit the single-default.php and remove the part on the line 541 Do not hesitate to contact us if you have other questions.Regards
Marina LS
Can't load Demo contentClosed
Pre-Sales Questions
Updated October 10, 2015 at 8:42am
2
Most recent comment from TheFox Support:Hello Marina,Please next time create a ticket under thefox category so we can verify your purchase.If dashboard say the demos are imported then you should be able to find all the pages under the pages ...
Edgar
Menu 3 linesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2015 at 8:31am
2
Most recent comment from TheFox Support:Hello Edgar, thanks for purchasing Thefox!Try to add this custom css ( thefox > styling options ) :#nav_button:before { font-family: "FontAwesome"; display: block; content: "\f0c9"; padding: 8px 0 0 0 ...
Karim
Theme updateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2015 at 2:01pm
2
Most recent comment from TheFox Support:Hello Karim,You can check the changelog from our theme page :http://themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/11099136Do not hesitate to contact us if you have other question ...
Solosin
Theme not available in themeforestClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2015 at 4:36am
2
Most recent comment from TheFox Support:Helloour team forgot to check the compatible with Visual composer in the last update so theme is temporaly deactivated but should be reactivated soon, we hope todaySorry for the inconvenienceRegards
JUAN PULEO
Cart IconClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2015 at 4:25am
12
Most recent comment from TheFox Support:Hello,did you correctly add it after cart content class?Check the first message you send us and you should see what need to be replacedif that still doesnt work please give us a link to your websiteRe ...
Nic
Option for custom mobile menu?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2015 at 4:21am
3
Most recent comment from TheFox Support:Hello Nic,the theme is temporaly deactivated, it should soon be reactivated.Sorry for the inconvenienceRegards
Sputniq Design
MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2015 at 4:00am
2
Most recent comment from TheFox Support:Hello,Unfortunately this is not possibleDo not hesitate to contact us if you have other questions,Regards
François Babin
REmove breadcrumbs from blog article detailsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 8, 2015 at 12:57pm
2
Most recent comment from TheFox Support:Hello Francois,If you want to hide the title for all page add this custom css ( thefox > styling options ) :.page_title_ctn { display:none; }If you only want to hide for single post :.single-post .pag ...
Ric
not smooth scrollingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 7, 2015 at 9:59am
2
Most recent comment from TheFox Support:Hello Ric,First, I see that you are using WordPress 4.3 but the version of the theme and of the visual composer you are using are not compatible, Please :- delete the visual composer- update the theme ...
Florcit
Cant load de previous site pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 7, 2015 at 9:38am
4
Most recent comment from TheFox Support:Hello Florcit,Do you have the version 1.32 of the theme installed?Do you have the visual composer version 4.7.4 installed?The error you gave us should not appear if you have both theme and visual comp ...